Retail Security Supervisor - LCBO, Toronto

About the role

Reporting to the Manager, Retail Security Resource Protection, you will ensure the security and safety of LCBO retail stores, staff, and property by supervising a team of LCBO Resource Protection members and contract security personnel. You will also assist with crisis support, investigating criminal activity, and mitigating corporate risk. If you are a dedicated security professional, come join the LCBO and help ensure the safety of our retail stores and staff.

What you'll do

As part of your contract responsibilities, you will handle various security oversight and investigative duties across Ontario locations:

• Oversee the Retail contract security program and ensure compliance.
• Investigate security incidents and provide risk-reduction recommendations.
• Manage HQ security systems, access control, and emergency responses.
• Supervise video evidence review and support the Video Unit Coordinator.
• Conduct electronic sweeps, manage security installations, and develop safety policies.
• Validate access requests, review incident reports, and approve security-related payments.
• Assist in contract security company audits.
• Visit LCBO Retail Store locations and meet with Retail staff re: guarding and LCBO equipment concerns.
• After-hours support may be required.

Qualifications

Candidates must meet the required qualifications, while additional preferred qualifications can strengthen your application:

• Post-Secondary Certificate in Security Administration/Police Foundations or equivalent.
• Minimum 5 years experience in security, preferably in retail or government.
• Valid First Aid and CPR certification.
• Experience in retail security and law enforcement.
• Proficiency in MS Word, Outlook, and security monitoring equipment.
• Ability to travel throughout Ontario as needed.
• Degree in Criminal Justice or related field (Preferred).
• Additional certifications like Use of Force, Crisis Management, and CPP designation (Preferred).
• Experience contract management and RFP/Procurement process (Preferred).
• Strong communication, administrative, and organizational skills (Preferred).

What's on offer

The LCBO offers a comprehensive suite of benefits designed to support your wellbeing and professional journey:

• Access to an Employee & Family Assistance Program.
• A Defined Benefit Pension.
• Discounts on products and services via Workperks.

Join an organization where you can be challenged while achieving your true potential, supporting Ontario business and communities. The LCBO is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require an accommodation if contacted for an interview.