Customer Service Representative - LCBO, Kenora

The opportunity

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we would love to have you on our team! A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods, such as evening and weekend shifts, or whenever extra help is required. You must be available for work during peak business periods like Christmas and tourist periods. Hours are not guaranteed, but are scheduled in advance by the store manager, though you may occasionally be called in to work on short notice.

Who we're looking for

We are looking for individuals who enjoy working with the public, recognize exceptional customer service when they see it, and know how to deliver it themselves every day with every customer.

• You must be eligible to work in Canada.
• You must be a minimum of 18 years of age.
• You agree to submit to a Criminal Background Check at your own expense prior to commencing work with the LCBO, unless you have a satisfactory check issued within the past six months of your first day of employment.

Responsibilities

As a Customer Service Representative, your daily employment duties will include a variety of tasks centred around customer satisfaction and store operations:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor.
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives.
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards.
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, weighing up to 40lbs or 18kgs, standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression.

About the employer

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.