Front-End Service Clerk - Calgary Co-op, High River

Your Impact

At Calgary Co-op, the Front-End Service Clerk plays a vital role in ensuring an exceptional experience for our customers and community members in High River. This position is central to maintaining a safe, efficient, and welcoming environment, directly contributing to our co-operative's commitment to mutual respect and care for employees and members alike. You will be a key part of our front-end operations, upholding company standards and fostering positive customer relations.

Key duties for this Front-End Service Clerk role include:

• Providing customer service and maintaining positive customer relations through the proper handling of questions, comments, requests, and complaints.
• Effectively working in a diverse team environment in a proficient and friendly manner.
• Handling merchandise, ensuring quality and minimizing damages and markdowns.
• Performing general clean-up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained, and ensuring the sales floor is clean of cardboard and debris, including disposal of garbage.
• Performing duties following established Occupational Health and Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensuring the proper care, use, and maintenance of equipment and tools, and reporting repair requirements to the Customer Service Supervisor.
• Performing all aspects of Front-End Service Clerk functions including opening and closing duties, setting up storefront, filling supplies, cleaning mats, preparing and assisting in organizing deliveries, providing wrapping carry-out service to meet customer satisfaction, proper care and handling of all shopping carts, hand baskets, and carry-out carts, and replacing existing stock after cleaning.
• Other duties include hanging signs from the ceiling or on the walls, and obtaining change for cashiers from customer service.

Skills and Experience

To thrive as a Front-End Service Clerk, you will need a foundational set of skills and experience that enable you to provide excellent customer care and manage daily duties effectively. We are looking for individuals who are dedicated to service excellence and can contribute positively to our team.

The essential qualifications for this role include:

• Grade 9 or acceptable combination of education and experience.
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher).
• Previous retail or related experience.

Who You'll Work With

As a Front-End Service Clerk, you will report directly to the Customer Service Supervisor or Front End Manager. You will be part of a collaborative team that values mutual respect and a shared sense of pride and ownership in their work. Calgary Co-op is committed to creating strong teams and showing care for its employees, fostering an environment where everyone contributes to serving the community. Our co-operative has proudly served the community since 1956, building a culture that reflects dedication to our members and employees.

Perks and Benefits

Calgary Co-op is dedicated to the well-being and growth of its employees, offering a comprehensive package of benefits and opportunities for personal and professional development. We believe in supporting our team members as they build their careers with us.

Benefits and perks include:

• Competitive wages.
• Extended health benefits for full-time and part-time employees.
• Paid vacations.
• 5% employee discount (cashback) on all purchases.
• A recognition program.
• Social committee events.
• Employee & family assistance plan.
• Numerous training and development programs.