Produce Utility Clerk - Calgary Co-op, Cochrane

About the role

Calgary Co-op fosters a culture of pride and ownership, demonstrating mutual respect for the team and members, and showing genuine care towards the community. We prioritize our employees, creating strong teams in collaborative environments. As a Produce Utility Clerk in Cochrane, you will be instrumental in ensuring excellent customer service and maintaining a safe, efficient produce operation, adhering to all company policies and standards. This role is a vital part of our team, reporting directly to the Produce Supervisor or Manager.

Who we're looking for

To thrive in this Produce Utility Clerk role at Calgary Co-op, we are seeking individuals with a foundational level of education and relevant retail experience. Your ability to provide exceptional customer service will be key.

• Grade 9 or an acceptable combination of education and experience.
• Related retail experience, including the provision of customer service.

What will set you apart:

• Receiving, counter set-up, and product knowledge/experience.
• Knowledge of ordering merchandise and supplies, and related procedures.

Additionally, candidates must be fluent in English and be prepared to complete Foodwise #14 within one year of employment, demonstrating our commitment to food safety and quality standards.

Day-to-day

As a Produce Utility Clerk, your daily responsibilities will ensure the smooth and efficient operation of the produce department, directly impacting the customer experience. You will produce high-quality displays and maintain stock levels, ensuring our members always find fresh, appealing products.

• Providing customer service and maintaining positive customer relations through the proper handling of customer questions, comments, requests, and complaints. Effectively working in a diverse team environment in a proficient and friendly manner.
• Performing all aspects of the Produce Utility function including but not limited to culling, stocking, displays, and facing in an efficient and organized manner. Ensuring display presentation and stock levels are maintained.
• Handling merchandise ensuring quality, minimizing damages and markdowns. Providing substitutions and ensuring price integrity including price changes.
• Performing general cleanup duties such as cleaning spills and display fixtures to ensure a neat and organized department. Responsible for keeping the sales floor and back stock area clean from cardboard and debris, as well as disposal of garbage.
• Performing duties following established Occupational Health & Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensuring the proper care, use, and maintenance of equipment and tools. Reporting repair requirements to the Produce Supervisor, Produce or Duty Manager.
• Being responsible for all aspects of ordering merchandise and supplies.
• Being responsible for all aspects of receiving including reviewing/verifying invoices, returns, transfers, claims, and proper storage of products.
• Assisting in organizing and conducting inventory.

Who you'll work with

Joining Calgary Co-op means becoming part of a proud Canadian institution that has been serving the community since 1956. Owned by over 456,000 members, Calgary Co-op is one of North America’s largest retail co-operatives, with 3,530 employees dedicated to providing exceptional service across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We operate various businesses, including food centres, pharmacies, gas stations, and more, always committed to sourcing locally whenever possible to connect consumers with local producers. Our commitment to sustainability and supporting employees earned us recognition in the Canadian Grocer’s 2024 Impact Awards.

Calgary Co-op offers a comprehensive benefits package designed to support our employees' well-being and career growth. These include:

• Excellent opportunities for increasing levels of responsibility, personal growth, and challenge.
• Competitive wages.
• Extended health benefits for full-time and part-time employees.
• Paid vacations.
• 5% employee discount (cashback) on all purchases.
• A recognition program.
• Social committee events.
• Employee & family assistance plan.
• Numerous training and development programs.