Data Center IT Program Manager - Microsoft Jobs, Greater Toronto, ON

AI Summary

This Data Center IT Program Manager role at Microsoft Canada in Greater Toronto, ON, involves troubleshooting service incidents, managing projects to meet service delivery objectives, and escalating issues to remove obstacles. Key duties include adhering to safety policies, participating in root cause analysis, and collaborating across various teams. Top requirements include a High School Qualification or equivalent with at least two years of experience supporting IT equipment or delivering server and network deployment projects in large-scale environments, alongside the ability to obtain Reliability Status screening.

About the Microsoft Data Centre Role

As a Data Center IT Program Manager with Microsoft Canada, you will play a pivotal role within Microsoft’s Cloud Operations & Innovation (CO+I) team, the engine powering our extensive cloud services. This position in Greater Toronto, ON, offers a unique opportunity to contribute to the core infrastructure and foundational technologies that support Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our global portfolio encompasses over 200 data centers across 32 countries, serving more than one billion customers and 20 million businesses worldwide. The CO+I group is deeply committed to the personal and professional development of its employees, offering robust training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. This commitment ensures a supportive environment where every team member can enhance their technical expertise and leadership experience, contributing to Microsoft's mission of empowering every person and organisation on the planet to achieve more, all while maintaining a strong focus on environmental sustainability and optimization in our data center design and operations.

Key Responsibilities and Customer Service Excellence

In this critical role, the Data Center IT Program Manager is responsible for a diverse set of duties that ensure the seamless operation and security of Microsoft's vast data infrastructure. You will be tasked with performing troubleshooting for service incidents, escalating issues as appropriate to meet stringent Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), all while minimising disruption to our clients and the business. A keen awareness of potential customer impact from various events is essential, requiring proactive communication and planning for such eventualities. Managing assigned projects efficiently to meet service delivery objectives is a core function, alongside demonstrating conscientiousness regarding cost and adhering to budget requirements. Building strong relationships with clients and suppliers is crucial to ensure all expectations are clarified, understood, documented, and met, thereby enhancing the overall customer experience. Furthermore, adherence to safety and security policies and procedures is paramount, with an expectation to immediately report any concerns, contributing to a secure and reliable data center environment. Your contributions will directly influence the quality and completeness of service, ensuring a superior customer experience across Microsoft's cloud offerings.

Qualifications and Career Development at Microsoft

To excel as a Data Center IT Program Manager at Microsoft Canada, candidates are required to possess a High School Qualification or equivalent, coupled with at least two years of experience supporting IT equipment or delivering server and network deployment projects in large-scale environments, or equivalent practical experience. A critical requirement for this role involves the ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years thereafter. Successful candidates must also be able to obtain Reliability Status screening from the Government of Canada, which necessitates five years of continuous Canadian residency with limited time spent outside the country. Preferred qualifications include a Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field, combined with five or more years of experience in critical environment infrastructures or physical IT infrastructures. Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, or CDCP are highly valued, demonstrating a commitment to professional development and expertise in data center operations. This role offers significant opportunities for career growth within Microsoft's expansive cloud ecosystem, allowing you to build a solid understanding of data center procedures and provide mentorship by sharing best practices across various data centers.