Cloud Solution Architecture Manager - Microsoft Canada, Greater Toronto

Role Overview

Join Microsoft Canada's Customer Experience and Success (CE&S) organization in Greater Toronto, where the mission is to empower customers to accelerate business value through differentiated experiences leveraging Microsoft’s products and services. CE&S drives cross-company alignment and execution, ensuring exceptional customer interactions across all touchpoints, including consulting, customer success, and support for Microsoft’s diverse portfolio. This is a unique opportunity to help accelerate AI transformation for customers and the world.

As a Manager of Cloud Solution Architects (CSAs) within Microsoft’s Customer Success organization, you will lead a highly skilled team of technical experts. Your team will be instrumental in helping enterprise customers design and deliver secure, scalable, and advanced AI solutions across critical data, application innovation, and infrastructure workloads on Azure. You will guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating the adoption of Microsoft cloud technology. This role fosters a culture of learning and inclusion, requiring strong partnership across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes. Microsoft's mission is to empower every person and every organization on the planet to achieve more, built on values of respect, integrity, and accountability.

Day-to-Day Responsibilities

• Lead and inspire a team of Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
• Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
• Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
• Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth, and ensuring customer success plans are complete and accurate.
• Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
• Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
• Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
• Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.

Qualifications

To thrive in this Cloud Solution Architecture Manager role at Microsoft Canada, candidates should possess a strong blend of technical expertise, leadership capabilities, and customer-facing experience.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Additional or Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.