Cloud Solution Architect Manager - Microsoft Jobs Vancouver

AI Summary

This Cloud Solution Architect (CSA) Manager role at Microsoft Canada in Vancouver, BC, leads a team focused on AI business solutions. Key duties involve empowering customers to leverage Microsoft technologies and driving strategic cloud initiatives. Top requirements include a Bachelor's degree with 8+ years of experience in cloud or IT technologies, alongside 3+ years of people management experience.

About the Role

As a Cloud Solution Architect Manager at Microsoft Canada, you will play a pivotal role in the Customer Experience and Success (CE&S) organization, leading a dedicated team in Vancouver, BC. Your primary responsibility will be to empower customers to accelerate their business value by fully leveraging Microsoft's extensive portfolio of cloud products and services. This involves coaching your team to drive successful outcomes through innovative solutions such as Microsoft 365 Enterprise and Unified Support, ensuring a superior customer experience. You will guide your team in delivering significant impact across various customer engagements, particularly within the AI Business Solutions Customer Success Unit. This leadership position demands a strong blend of business acumen and technical expertise to foster a culture of accountability and continuous growth within your team, aligning with Microsoft's mission to empower every person and organization through cutting-edge technology.

Driving AI Transformation and Customer Success

This critical role focuses on enhancing customer engagement by improving account coverage and increasing technical capacity for advanced AI solutions like Copilot and Agents. You will provide strategic leadership, guiding your team through the entire Copilot journey, encompassing Chat, M365 Copilot, Copilot Studio, and Power Platform. Furthermore, you will oversee the delivery of essential cloud-based endpoint management and virtualization solutions, ensuring all efforts align with the strategic goals of AI Business Solutions. A key aspect of your experience will be fostering team development through comprehensive skilling and training programs like Tech Boost, Tech Excel, and Tech Connect, cultivating a culture of continuous learning. Operational excellence is paramount, requiring alignment of technical paths to key metrics and rigorous execution to drive usage excellence across the portfolio. Success will be measured through critical metrics such as Monthly Active Users (MAU) and Consumed Revenue, ensuring your team's impact on Microsoft's revenue growth is maximized through innovative technology solutions and exceptional customer service.

Qualifications for this Leadership Role

To excel in this Cloud Solution Architect Manager position, candidates must possess a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field. This must be complemented by at least eight years of professional experience in critical areas such as cloud and infrastructure technologies, IT consulting, systems administration, network operations, software development, or technology solutions architecture. A minimum of three years of dedicated people management experience, including leading technical sales managers or technical architect managers, is also essential. Preferred qualifications include twelve or more years of experience in these technical domains, or a Master's Degree with eight or more years of relevant experience. Experience working in a customer-facing capacity for six or more years, alongside leading technical projects or functions, will further strengthen your application. Demonstrating a strong technical background with relevant cloud certifications, such as Azure, Amazon Web Services, or Google, is highly valued for this Microsoft leadership opportunity.