Customer Service Representative - LCBO, Red Lake

AI Summary

This casual Customer Service Representative role at LCBO in Red Lake, Ontario, involves engaging with customers and providing product information. Key duties include operating cash registers, assisting with inventory, and maintaining store standards. Successful candidates will have a charismatic personality, enjoy public interaction, and be eligible to work in Canada. A criminal background check is required for this position.

About the Opportunity at LCBO

The LCBO is seeking a charismatic individual to join their team as a casual Customer Service Representative in Red Lake, Ontario. Reporting to the Store Manager, this role is crucial for creating a positive impression on every customer, ensuring a best-in-class experience whether at the computerized cash registers or on the store floor. Representatives are expected to share product knowledge about wine, beer, and spirits, enhancing the overall shopping journey. This position also involves assisting with various store operations, including the receiving of inventory, unloading trucks, handling product, and stock replenishment to maintain Customer Ready Standards. Job rotational duties occasionally require repetitive lifting of cases weighing up to 40lbs (18kgs) and continuous standing, all while processing customer transactions effectively. This role is part of a union, requiring payment of union dues, and offers access to a comprehensive suite of benefits, including an Employee & Family Assistance Program and a Defined Benefit Pension, reflecting the LCBO's commitment to its employees in Ontario.

Candidate Profile and Application Information

Ideal candidates for this Customer Service Representative role must genuinely enjoy working with the public and possess the ability to deliver exceptional customer service consistently. Eligibility to work in Canada and a minimum age of 18 are essential requirements. Successful applicants will agree to submit to a Criminal Background Check, at their own expense, prior to commencing work with the LCBO. Casual employees' hours are dependent on the operational requirements of the Red Lake store and are scheduled in accordance with the Collective Agreement, based on seniority and availability. Availability during peak business periods, such as holidays and tourist seasons, is crucial, as is the flexibility to be called in for work on short notice. The LCBO is committed to providing a safe, healthy, diverse, and inclusive workplace across Ontario. Your personal information is collected under the authority of the Liquor Control Board of Ontario Act, 2019, and in compliance with the Freedom of Information and Protection of Privacy Act for processing your job application. For further information regarding the LCBO’s collection and use of personal information, applicants can refer to the LCBO Customer Privacy Notice or contact the Freedom of Information and Privacy Office in Toronto, Ontario.