Customer Service Representative - LCBO, Bala

AI Summary

The LCBO is hiring a Fixed Term Customer Service Representative in Bala, Ontario, for Summer 2026. This role focuses on delivering exceptional customer experience, cash handling, and store operations. Key requirements include being at least 18, legally eligible to work in Canada, and having weekend availability. Experience interacting with customers is essential for success in this lcbo role.

About the Role at LCBO Bala

As a Customer Service Representative at the LCBO in Bala, you will be integral to creating a positive shopping experience for every customer. Your primary responsibilities will include operating the cash register system efficiently and courteously, ensuring each customer interaction is memorable. You will also play a vital role in the LCBO's community initiatives by asking for donations for partner charities and participating in customer experience surveys. Beyond direct customer engagement, this position involves essential store operations such as receiving and replenishing products on shelves, ensuring the store is always well-stocked and visually appealing. Maintaining a clean, organized, and safe store environment for both customers and colleagues is also a key aspect of your day-to-day duties, including promptly addressing spills and broken bottles. This role requires the ability to lift cases of various sizes and weights, up to 40 lbs (18 kg), repeatedly while standing for extended periods throughout your shift.

What You'll Bring to the LCBO Team

The LCBO is seeking individuals who are comfortable and enthusiastic about working with both teammates and customers, demonstrating a genuine passion for service. To be eligible for this customer-focused role, you must be legally permitted to work in Canada, possessing a valid SIN, Student, or Work Permit, and be at least 18 years of age. A criminal background check, at your own expense, is a mandatory step before commencing employment with the LCBO. While not required, bilingualism in English and French is considered a valuable asset. A critical aspect of this position is your availability, particularly on weekends and during long holiday weekends. You must be available to work Friday evenings (5:00 PM – Close) and be fully available all day on Saturdays and Sundays for shifts ranging from four to eight hours. This includes key long weekends such as Victoria Day, Canada Day, Civic Holiday, and Labour Day. Additional work may be available during the week, Monday through Thursday, depending on the specific store needs, with schedules posted two weeks in advance. Flexibility to pick up extra shifts on short notice is also an advantage, ensuring the store is always adequately staffed to serve its customers.