Customer Service Rep - LCBO, Blind River

AI Summary

This fixed-term Customer Service Representative role at LCBO in Blind River, Ontario, focuses on delivering exceptional customer experience. Key duties include operating the cash register, replenishing store products, and maintaining a clean environment. Top requirements include being legally eligible to work in Canada, being at least 18 years old, and having essential weekend availability.

About the Opportunity at LCBO

The LCBO is seeking enthusiastic individuals for a Summer 2026 Customer Service Representative position in Blind River, Ontario. This role is perfect for those passionate about creating an engaging customer experience that encourages customers to return. As a valued member of the store team, you will become a friendly and helpful expert, guiding customers through our selection of wine, beer, ciders, and spirits. Through paid training, you will gain comprehensive knowledge of store operations, product details, and best practices in customer service.

In this on-site role, reporting to the Store Manager, your responsibilities will include serving customers efficiently and courteously using the cash register system, ensuring a positive and memorable experience with every interaction. You will also participate in important initiatives such as asking for donations for partner charities and conducting customer experience surveys. Maintaining the store's appearance is crucial; you will receive and replenish products on shelves, ensure items are faced up, and keep the store clean, organized, and safe for all customers and staff by promptly addressing spills and broken bottles. This position involves physical duties, including lifting cases of various sizes and weights up to 40 lbs (18 kg) repeatedly while standing for extended periods throughout the day.

Candidate Profile and Essential Availability

To thrive in this customer-focused role, you must be comfortable interacting with both teammates and customers, demonstrating a friendly and approachable demeanour. Applicants must be legally permitted to work in Canada, possessing a valid SIN, Student, or Work Permit, and be at least 18 years of age. While not mandatory, bilingualism in English and French is considered a valuable asset. Successful candidates will also need to complete a Criminal Background Check at their own expense before commencing employment with the LCBO.

A critical aspect of this position is your availability, especially during peak retail periods. You must be available to work on Fridays from 5:00 PM until close, and all day on Saturdays and Sundays for shifts ranging from four to eight hours. Additionally, availability is required for specific long weekends, including Victoria Day, Canada Day, Civic Holiday, and Labour Day weekends. While these are the core requirements, there may be opportunities for additional work during the week, from Monday to Thursday, based on the store's operational needs. Schedules are typically posted two weeks in advance, though extra shifts may arise on short notice. This role offers a competitive wage of $20.82 per hour.

Why Join the LCBO Team?

Joining the LCBO means becoming part of an organization that values its employees and contributes significantly to communities across Ontario. Beyond the opportunity to gain valuable customer service experience and product knowledge, the LCBO offers online learning resources to support your professional interests and growth. Eligible employees may also find future employment opportunities within the organization. The LCBO provides access to an Employee Family and Assistance Program through TELUS Health, along with discounted services, products, and tickets to sporting and entertainment events via WorkPerks. The LCBO fosters an inclusive environment, committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, ensuring everyone feels valued and respected. Your work at the LCBO directly helps make a difference in communities, offering a rewarding career path.