Customer Service Rep - LCBO, Cobden, Ontario

AI Summary

This casual Customer Service Representative role at LCBO in Cobden, Ontario, involves engaging with customers, sharing product knowledge, and operating cash registers. Key duties also include assisting with store inventory and maintaining customer-ready standards. Successful candidates must be at least 18 years old, eligible to work in Canada, and able to provide exceptional customer service.

About the Role

As a Customer Service Representative with LCBO in Cobden, Ontario, you will play a crucial role in delivering a best-in-class customer experience. This involves engaging directly with customers, sharing valuable product information about wine, beer, and spirits, and efficiently operating computerized cash registers. Beyond direct customer interaction, you will contribute to the overall store operations by assisting with the receiving of inventory, unloading trucks, handling products, and ensuring stock replenishment to maintain Customer Ready Standards. The role requires strong interpersonal skills to create positive experiences with customers, co-workers, and trade representatives. This position is part of a union, reflecting a commitment to employee rights and fair working conditions within the LCBO. You will be expected to work on-site, contributing to the vibrant atmosphere of the Cobden store.

Requirements and Work Environment

To be successful in this Customer Service Representative role at the LCBO, candidates must be a minimum of 18 years of age and eligible to work in Canada. A satisfactory Criminal Background Check, at the applicant's expense, is required prior to commencing work. This casual position offers hours dependent on the operational requirements of the Cobden store, often during peak periods such as evenings, weekends, and holidays. As a unionized role, employees will pay union dues, which currently stand at 1.35% of gross earnings. The LCBO provides a comprehensive suite of benefits, including access to an Employee & Family Assistance Program and a Defined Benefit Pension, demonstrating a commitment to employee wellbeing in Ontario. Further information regarding the collection and use of personal information during the application process is available through the LCBO Customer Privacy Notice, ensuring transparency and adherence to privacy regulations. The LCBO is dedicated to fostering a safe, healthy, diverse, and inclusive workplace where every employee's contributions are valued.