Customer Service Rep - LCBO, Lanark, Ontario

AI Summary

The LCBO is hiring a Casual Customer Service Representative in Lanark, Ontario. This role involves engaging customers, sharing product knowledge, operating cash registers, and assisting with store inventory and replenishment. Top requirements include a charismatic personality, eligibility to work in Canada, being at least 18 years old, and availability for peak business periods.

About the Opportunity at LCBO Lanark

As a Customer Service Representative at the LCBO in Lanark, Ontario, you will play a pivotal role in creating a positive impression for every customer. This position focuses on delivering best-in-class customer experience, whether you are operating computerized cash registers or assisting shoppers on the store floor. Your responsibilities include sharing product knowledge about wine, beer, and spirits, ensuring customers receive excellent service with every interaction. The role also involves crucial operational duties, such as assisting with the receiving of inventory, unloading trucks, and handling various products to ensure the store remains well-stocked and maintains Customer Ready Standards. This dynamic position requires strong interpersonal skills to interact effectively with customers, co-workers, and wholesale representatives, contributing to a welcoming and efficient retail environment. The LCBO values team members who can make an impact and foster positive experiences within the community.

This casual position requires availability during peak business periods, including evenings, weekends, and holidays such as Christmas and tourist seasons. While hours are not guaranteed, they are scheduled in advance by the store manager, though occasional short-notice call-ins may occur. The role is physically active, involving job rotational duties that occasionally include repetitive lifting of cases weighing up to 40lbs (18kgs) and continuous standing throughout shifts. You will be an integral part of the team, ensuring the Lanark store operates smoothly and efficiently, providing essential information and support to all patrons.

Your Contribution and Workplace Environment

The LCBO is seeking individuals who are passionate about working with the public and consistently deliver exceptional customer service. To be eligible for this opportunity, candidates must be at least 18 years of age and legally eligible to work in Canada. A satisfactory Criminal Background Check, at your own expense, is required prior to commencing employment, though a recent check within the last six months may suffice. This role is part of a union, and successful candidates will be required to pay union dues, currently set at 1.35% of gross earnings, in accordance with the collective agreement. The LCBO is committed to providing a supportive workplace, offering a comprehensive suite of benefits including access to an Employee & Family Assistance Program, a Defined Benefit Pension, and discounts on products and services through Workperks.

The LCBO is dedicated to fostering a diverse, inclusive, and accountable workplace where your wellbeing is a top priority. Your personal information is collected under the authority of the Liquor Control Board of Ontario Act, 2019, and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. For more information regarding the LCBO’s collection and use of personal information, you can refer to the LCBO Customer Privacy Notice or contact their Freedom of Information and Privacy Office. This commitment ensures that all personal data is handled with the utmost care and transparency. Join the LCBO and discover a world of opportunities where your contributions are respected and valued, making a positive impact supporting Ontario businesses and communities.