Customer Service Representative - LCBO, Long Sault

About this opportunity

Are you someone who can make an impact on the people you meet? The LCBO is seeking a charismatic individual with a love for engaging with customers and colleagues alike for a casual Customer Service Representative position in Long Sault. Bring your outgoing personality, communication skills, and dedication to service to a team where your positive impression stays with customers alongside their purchases of wine, beer, and spirits.

Requirements

Candidates must meet the following eligibility and background criteria before starting work:

• You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO (a satisfactory criminal record check issued within the past six months of your first day of employment will suffice)

What you'll do

As a Customer Service Representative, your day-to-day duties will encompass store operations, merchandising, and guest interaction:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, weighing up to 40lbs/18kgs, standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

What's on offer

Employment details and scheduling considerations for this casual role include:

• Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability
• Customer Service Representatives are usually assigned to work during peak periods like evening and weekend shifts, or whenever extra help is required
• You must be available for work during peak business periods including Christmas and tourist periods, and on occasion you may be called in to work on short notice
• You will wear a light grey shirt, black pants and black shoes for the duration of your shift
• This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings