Customer Service Rep - LCBO, Kenora

AI Summary

This fixed-term Customer Service Representative role at LCBO in Kenora, Ontario, involves providing exceptional service to customers and supporting daily store operations. Key duties include operating the cash register, replenishing products, and maintaining a clean store environment. Successful candidates must be at least 18 years old, legally able to work in Canada, comfortable interacting with customers and teammates, and available for weekend shifts.

About the Customer Service Representative Role at LCBO

As a Customer Service Representative at the LCBO in Kenora, you will be instrumental in delivering an engaging and memorable experience for every customer. This role involves serving customers efficiently and courteously using the cash register system, ensuring each interaction is positive. You will also participate in the LCBO's Spirit of Sustainability Campaign by asking for charitable donations and engaging customers in experience and postal code surveys, contributing to our understanding of customer needs. Beyond direct customer interaction, your responsibilities extend to maintaining the store's operational excellence. This includes receiving new product shipments, diligently replenishing shelves, and ensuring products are faced up for optimal presentation. A key aspect of the role is also maintaining a clean, organized, and safe store environment for both customers and staff, which includes promptly addressing spills and broken bottles. This position requires the ability to lift cases of various sizes and weights, up to 40 lbs (18 kg), repeatedly while standing for extended periods throughout the day. Your dedication ensures that every customer enjoys a seamless shopping experience at our LCBO store.

What LCBO Looks for in a Candidate

The LCBO is seeking individuals who are passionate about delivering outstanding customer service and are comfortable working collaboratively with both teammates and customers. To be considered for these LCBO jobs in Kenora, candidates must be at least 18 years old and legally permitted to work in Canada, possessing a valid SIN, Student, or Work Permit. While not mandatory, bilingualism in English and French is considered a valuable asset. A crucial requirement for this role is your availability, particularly for weekend shifts. You must be available every Friday from 5:00 PM until close, and all day Saturday and Sunday for shifts ranging from four to eight hours. Additionally, availability is required for all long weekend periods, including Victoria Day, Canada Day, Civic Holiday, and Labour Day weekends. Although the core schedule focuses on the weekend, there may be opportunities for additional work during the week, from Monday to Thursday, based on the store's operational needs. Schedules are typically posted two weeks in advance, but flexibility to pick up extra shifts on short notice is also beneficial. All successful applicants will be required to complete a Criminal Background Check at their own expense before commencing employment, ensuring a safe environment for all customers and staff within the store. This commitment to availability and a positive attitude is key to providing a consistent and excellent customer experience.