Contact Center Rep - CIBC, Halifax

What you'll do

As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from credit card clients as well as calls transferred from other departments. You will assist clients with operations and inquiries, identify needs, and proactively suggest solutions.

• Focus on each client experience and connect on a personal level to offer an exceptional client experience and trusted advice.
• Connect and refer clients to the right CIBC contacts to enable their financial success.
• Listen, ask questions, understand client needs, and recommend solutions based on those needs.
• Effectively complete client requests efficiently with strong knowledge of CIBC systems and products.
• Understand CIBC’s suite of products to proactively suggest banking options that help clients achieve financial goals.

Skills and experience

This shift-oriented role requires flexibility within contact centre hours, which run Monday to Friday from 7:00 AM to Midnight, and Saturday to Sunday from 7:00 AM to 10:00 PM. Candidates must meet specific technical requirements for remote work.

• Demonstrate solid written, verbal, and interpersonal skills to make a difference in clients lives.
• Ability to work independently as an Agent @ Home with a secure workspace in a room or office with a door that closes.
• Wired Internet connection connected to modem through hard cable with a minimum download speed of 15 mbps and upload speed of 10 mbps.
• Ability to attend your primary work location within two hours’ notice for any business-related purposes.
• Legal eligibility to work at the specified location with a valid work or study permit where applicable.

The team

At CIBC, we are building a relationship-oriented bank for the modern world by bringing together talented professionals dedicated to doing what is right for our clients. We embrace your strengths and ambitions so you are empowered at work to make a meaningful impact.

Benefits

• Competitive compensation
• Banking benefit
• Wellbeing support
• Employee and family assistance programs
• MomentMakers social, points-based recognition program