Community General Manager - CIBC, Charlottetown

Role overview

As a member of the Personal Banking Team, you will lead a team of client-facing employees within the banking centre, as well as other banking centres within your community to deliver on CIBC's purpose of helping to make our clients' ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients' goals. As a Community General Manager, you will build a capable and motivated team through proactive talent management, creating a positive work environment, ensuring effective operations, and promoting CIBC within the community.

To successfully perform the work for these CIBC jobs Charlottetown, you will be on-site full-time to enable the work environment most optimal for you to thrive.

Responsibilities

• Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC.
• Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business.
• Advocate for CIBC within the community to recruit employees who share and demonstrate our values.
• Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals.
• Monitor the Banking Centre's business performance and put action plans into place to close any gaps.
• Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre's overall performance.
• Manage and minimize risk to safeguard our bank, clients and shareholders.
• Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring.
• Go above and beyond to champion CIBC within the community and develop new and existing client relationships.
• Encourage employees to quickly resolve client complaints, and to escalate when necessary.

Requirements

• Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• Completed any of the following as an asset: Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME), or Certified Financial Planner (CFP).
• Demonstrated ability to put clients first and engage with purpose to find the right solutions.
• Experience as a caring and accountable leader who is passionate about coaching and developing diverse, high-performing teams.
• Ability to embrace and advocate for change to continuously evolve thinking and work delivery.
• Legal eligibility to work at the specified location with a valid work or study permit where applicable.

The team

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We offer a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, MomentMakers, and Purpose Day (a paid day off dedicated for your growth and development).