Commercial Insurance Co-op - Definity, Waterloo

Position summary

From classroom to co-op to career, every step of your journey has an impact on your future. Definity offers truly rewarding work and real-life experience where your contributions, creativity, and energy are put to good use. Get involved with initiatives that support strategic goals and use your skills in a supportive team environment.

Who we're looking for

We take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. Candidates must bring the following qualifications:

• Currently enrolled in a University or College program in Business, Operations Management, Business Technology Management, Information Systems, Computer Science, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with an interest in process improvement.
• Experience with process mapping, workflow documentation, or business analysis coursework is an asset.
• Interest in AI, automation, and emerging technologies, with a willingness to learn AI agent development tools.
• Proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills with the ability to work effectively with stakeholders.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a collaborative team environment.

What you'll do

During your co-op placement in administration, you will handle various tasks designed to build your business acumen and technical capabilities:

• Analyze and document business processes and workflows.
• Identify process improvement and automation opportunities.
• Support the design, testing, and deployment of AI agents.
• Maintain and optimize existing AI agents and automations.
• Gather and translate business requirements into solutions.
• Track performance metrics and recommend enhancements.
• Create and maintain process documentation and SOPs.

Benefits

Definity takes care of its people, offering meaningful support for co-op students alongside full-time and part-time staff:

• Co-op students are considered the best pipeline of talent for full-time, permanent positions.
• Meaningful work forwarding the purpose of building a better world by helping clients and communities adapt and thrive.
• Culture of accountability, empowerment, and collaboration in an inclusive work environment that welcomes diversity and supports accessibility.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join employee groups focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism.