Senior Product Enablement Developer - Google, Waterloo

Role overview

The Google Cloud Platform team helps customers transform and build what is next for their business using technology built in the cloud. As part of an entrepreneurial team exploring technology jobs in Waterloo, you will play a key role in understanding customer needs and shaping how businesses of all sizes use technology to connect with customers, employees, and partners.

The Technical Solutions team owns large and important customer issues and provides level two support to other support teams. You will be part of a global team that provides support to help customers seamlessly make the switch to Google Cloud, making products easier to adopt and use through improvements to products, tools, processes, and documentation.

What you will do

• Drive technical outcomes by managing and resolving complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting expertise.
• Contribute to relationship management across several projects and stakeholders as a key technical contributor, providing technical solution strategy to business, account management, and enterprise customers.
• Uncover trends in customer issues and business objectives, and proactively create innovative solutions to address them in partnership with Product and Developing teams.
• Influence product direction and advocate for customer needs by translating complex technical challenges into actionable strategies for cross-functional teams like Product Management and Software Developers.
• Develop an in-depth understanding of underlying architectures to determine root causes, and write code to build customized technical solutions and internal tools that scale diagnostic capabilities globally.

Qualifications

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, a related technical field, or equivalent practical experience.
• 9 years of experience in technical troubleshooting, professional services, solution developing, technical consulting, or data analysis.
• 1 year of experience in technical management or managing technical projects.
• 1 year of experience in technical troubleshooting and writing code in one or more general-purpose programming languages or SQL.
• Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, or SAP.

Preferred qualifications:

• Master's degree in Engineering, Computer Science, Business, or a related field.
• 3 years of experience with cloud technologies, such as architecting, developing, or maintaining cloud solutions in virtualized environments, public cloud services, or infrastructure.
• 1 year of experience in a leadership role.
• Experience with FinOps, account management, invoicing, payments, and billing systems.
• Experience troubleshooting and advocating for customer needs, and triaging complex technical issues across hardware, software, applications, or operational processes.

What is on offer

• Canada base salary range of $144000 to $147000 (CAD)
• 15% bonus target
• Equity
• Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.