Lead, Coordinated Access - Ontario Health, Waterloo

About the role

Help connect Ontarians to timely, equitable mental health and addictions care among Ontario Health jobs. Join Ontario Health to design and improve regional coordinated access with the Mental Health and Addictions Centre of Excellence. Bring your project leadership and strategic expertise to system transformation, collaborating with patients, caregivers, providers, Ontario Health Teams and government partners.

What you'll do

The Lead, Coordinated Access will handle delivery, build partnerships, shape strategy, strengthen accountability, and enable teams across Ontario's health system.

• Manage complex projects, budgets, milestones and risks; drive implementation, change management and quality improvement.
• Engage providers, people with lived experience and Indigenous communities; strengthen collaboration and shared learning across regions.
• Use evidence and partner insights to inform system planning, policy and senior leadership advice.
• Support governance, funding needs and performance monitoring; align regional and provincial priorities.
• Improve workflows and documentation, foster collaboration, and communicate progress, issues and outcomes.

Who we're looking for

Candidates must meet specific education, background, knowledge, and skills requirements to succeed in this complex environment.

• Post-secondary degree in health administration, health planning, business administration, research or a relevant field, or an equivalent combination of education, training and experience (Master's degree preferred).
• 3 to 5 years of experience in complex, dynamic public and/or private healthcare environments, focused on healthcare service delivery management.
• 3 to 5 years of relevant project management experience leading healthcare projects, including at least three years leading key projects and initiatives and/or health systems planning.
• Experience leading and enabling small- to medium-scale strategic projects, preferably in mental health and addictions, with demonstrated success in project and change management.
• Experience in qualitative and quantitative analysis, including systematic literature reviews.
• Knowledge of Ontario Health's evolving role and healthcare sector issues and priorities, including their impact on service delivery and patient/provider experience.
• Project Management, change management and Lean certifications are each assets.
• Knowledge of Communities of Practice, including performance evaluation, indicator development and performance measurement.
• Knowledge of Ontario's health and social services system, project management, quality improvement best practices and performance management.
• Knowledge of mental health and addictions navigation and/or centralized/coordinated access services/programs is an asset.
• Knowledge of digital health initiatives is an asset.
• Strong planning and project management skills to execute multiple large-scale, complex, high-risk projects.
• Proven project-team leadership and multidisciplinary collaboration skills, including mentorship, staff motivation, team-building and guiding teams to outcomes with tact and diplomacy.
• Excellent interpersonal, decision-making, communication, facilitation and presentation skills.
• Demonstrated relationship management experience with diverse individuals and organizations, building trust, credibility and respect.
• Strong analytical and problem-solving skills to interpret complex information and implement innovative solutions.
• Strategic planning skills to develop and operationalize short- and long-term plans that reflect trends and priorities.
• Change management expertise to drive positive change and hold yourself and others accountable.
• Demonstrated passion for advancing healthcare within a system-wide strategy and applying a health equity lens.

Benefits

At Ontario Health, your growth and well-being are celebrated every step of the way, offering opportunities to make a meaningful impact while shaping a fulfilling and sustainable career.

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family's health.
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being.
• A premium defined benefit pension plan, ensuring long-term financial security.
• Competitive vacation entitlement that encourages time to rest and recharge.
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days.
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession.
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do.
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team.