Team Leader, Auto Claims - Definity, Calgary

The opportunity

This Definity career opportunity focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. It is ideal for a leader who thrives on mentoring staff and improving operational excellence within property and casualty insurance administration.

Definity is committed to inclusion, diversity, and equity as essential components of success. If you are seeking administration jobs in Calgary that offer a collaborative and empowering culture, consider bringing your expertise to their growing team.

Requirements

• 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
• 1-2 years of supervisory experience
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential
• University degree from any discipline, or a college diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation
• Professional, friendly, and courteous in all interactions with both customers and co-workers
• Ability to stay calm, think fast on your feet during busy periods, and embrace change
• Strong customer-interaction focus and proven performance management experience
• Fluently bilingual in English and French is considered an asset

Key duties

• Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims
• Provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures
• Complete audits by reviewing and monitoring claims files and providing effective feedback
• Foster staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities, and keeping staff informed of policy changes
• Provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans
• Manage expenses and an annual operating budget for the team
• Initiate interviews for vacancies within the unit and make recommendations for new hires

Perks and benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive program featuring plans paid out at company discretion based on individual and company performance
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, and programs for working parents
• Wellness and recognition programs
• Discounts on products and services