Client Engagement Associate - CIBC, Campbell River

About the role

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre in Campbell River, leveraging your knowledge of financial services products to support clients with their everyday banking needs.

As a Client Engagement Associate, you will be the first line of support, answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you will assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

You are flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you are flexible to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you will be on-site full-time.

Requirements

Candidates looking to succeed in these administration jobs Campbell River opportunities should embody the following traits:

• Put clients first, engaging with purpose to find the right solutions and going the extra mile because it is the right thing to do.
• Be goal oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• Be passionate about people, finding meaning in relationships and connecting with others through respect and authenticity.
• Love to learn with a strong sense of curiosity and passion for growing your knowledge.
• Engage with your heart and mind, caring about people and respecting different perspectives.
• Be digitally savvy, seeking out innovative solutions, embracing evolving technologies, and easily adapting to new tools and trends.
• Live your values by bringing high standards and genuine care to your relationships.

Responsibilities

Your day-to-day duties within this banking environment encompass client engagement, problem solving, and leveraging technology:

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful.
• Ask thoughtful questions to understand client needs, explain relevant banking products and services, and support sales that meet their specific needs.
• Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
• Listen, gather information, put yourself in the client shoes, and act like an owner by taking accountability for client issues.
• Know when to lean on others to create a better solution together.
• Become a technology expert by introducing clients to mobile banking applications to help them better manage their banking needs.

About the company

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.