Bilingual Licensed Insurance Advisor - Manulife, Montreal

Position Summary

Are you looking to kick-start a meaningful career where you can learn, grow, and make a real impact for customers? As a Bilingual Licensed Insurance Advisor at Manulife in Montreal, you’ll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs—all while developing strong sales, communication, and customer experience skills.

You’ll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities. This role supports an ongoing hiring initiative for existing and/or future vacancies.

No LLQP license yet? No problem. If you're motivated and ready to learn, Manulife will sponsor your Harmonized LLQP education—covering the accredited course, exam, and licensing fees—so you’re fully prepared before your start date. Shifts are available within operating hours of 8:00 am - 8:00 pm EST, Monday to Friday, and 10:00 am - 5:00 pm EST on Saturdays.

Responsibilities

As a Bilingual Licensed Insurance Advisor, you will play a crucial role in supporting our customers by:

• Supporting new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connecting with customers who have already expressed interest through outbound calls
• Assisting clients through online chat and digital channels
• Learning to understand client needs and recommending the right insurance solutions
• Recording client details and needs accurately using our online systems
• Working toward monthly, quarterly, and annual sales and quality goals
• Building strong customer relationships and developing your personal sales pipeline
• Supporting marketing and sponsor campaigns
• Sharing customer insights to help improve our products and processes

Skills and Experience

Manulife is seeking dedicated individuals eager to learn and grow within the insurance industry. We value a customer-centric approach and strong communication skills to support our diverse client base. Required qualifications include:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Strong communication skills—both written and verbal—with excellent active listening skills
• A positive, team-oriented attitude and a genuine focus on customer experience – one of our key values is ‘Obsess about Customers’
• Motivation to meet sales targets and build a career with strong earning potential
• Comfort working in both open office environments and from home
• A natural ability to connect with people, understand their needs, and guide conversations
• Attention to detail when gathering information, analyzing needs, and offering solutions

While specific experience is helpful, Manulife is committed to supporting your development and learning journey. Preferred qualifications that would be an asset include:

• You’re a natural problem-solver who can communicate comfortably with different types of clients to help guide them to the right solution
• You’re confident navigating multiple screens or systems at once, and you’re eager to learn new tools (experience with MS Outlook, Salesforce, or other web-based systems is a plus)
• Experience in telephone sales or a call-centre environment is helpful, but not required
• Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset
• A post-secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
• Familiarity with Salesforce or another CRM platform is an advantage, but we’ll support your learning if you’re new to it

Perks and Benefits

Joining Manulife means becoming part of a global team that values your well-being and career growth. We empower our employees to learn and develop in a flexible, inclusive environment where well-being and inclusion are more than just words. Eligible employees enjoy a wide array of customizable benefits, including:

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans, including pension and a global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Generous paid time off program in Canada, including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence