Manager, Linguistic Services Operations - Scotiabank, Montreal

Role Overview

Join Scotiabank's Global Wealth Management team as a Manager, Linguistic Services Operations. This pivotal role involves leading a team of translation project specialists and proofreaders, while also taking ownership of the entire linguistic technology stack. The ideal candidate thrives in a dynamic, fast-paced environment, demonstrating strong leadership and organizational skills to manage multiple complex initiatives and consistently meet deadlines.

Day-to-Day Responsibilities

As the Manager, Linguistic Services Operations, you will drive a customer-focused culture and ensure the efficient delivery of translation services. Your daily responsibilities will include:

• Lead and drive a customer-focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead a team of translator project specialists and proofreaders, ensuring optimized capacity in the assignment of translation projects and managing workload based on risk and priorities.
• Own the lifecycle of all linguistic technology tools, including evaluation of new solutions, implementation, integration, upgrades, and retirement.
• Champion digital transformation initiatives, including automation, AI-driven translation, and workflow optimization.
• Continuously evaluate emerging technologies and trends to ensure the team remains at the forefront of linguistic innovation.
• Drive strategic and continuous improvement initiatives to optimize the performance and efficiency of linguistic services, including the management and enhancement of all processes and technology tools (such as translation memories, terminology databases, CAT tools, and the team’s portal), ensuring everything is properly documented.
• Provide appropriate and constructive feedback to colleagues, coaching them to increase their level of autonomy with technology, and fostering peer learning.
• Lead the management of complex projects that require creative and technology-driven solutions, collaborating with internal clients, technology partners, linguistics vendors, and stakeholders to set clear expectations, proactively plan ahead, and ensure the availability of resources and tools. Anticipate and resolve technological challenges with an innovative, out-of-the-box approach to project delivery.
• Work with technology vendors to ensure tools performance, security, and ease of use; design and deliver interactive training sessions to empower clients and stakeholders with best practices for using our technology tools and portal, ensuring they can maximize value and efficiency.
• Serve as the primary resource and point of contact for colleagues, providing expert assistance and troubleshooting for any technical issues related to our tools.
• Oversee the onboarding and offboarding of team members, ensuring timely access to and removal from all relevant tools, systems, and platforms, and providing the necessary training and documentation to support a smooth transition.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Skills and Experience

To succeed in this Manager, Linguistic Services Operations role, candidates will need a robust background in translation and project management, coupled with strong technical and interpersonal skills. Key requirements include:

• Bachelor’s or master’s degree in Translation.
• 5+ years of experience managing translation services, preferably in a corporate environment.
• 7+ years in project management.
• 10+ years of experience in the translation industry.
• Complete fluency in both written and oral Canadian English and Canadian and Québec French.
• Working knowledge of Latin American Spanish is an asset.
• Very strong proficiency with computer-assisted translation tools, MS Office, Adobe, Workfront, etc., including artificial intelligence.
• Very strong proficiency with translation project management technology.
• Strong coordination and people management skills, to facilitate teamwork and coordinated execution of multiple deliverables.
• Very strong analytical and problem-resolution skills.
• Excellent communication and interpersonal skills.
• Strong ability to work efficiently under pressure.
• High degree of leadership, mentoring, and consulting skills.

Who You'll Work With

This role involves extensive collaboration, both internally and externally. You will work closely with internal clients, technology partners, and linguistics vendors to ensure successful project delivery. Given Scotiabank's presence across Canada, you will regularly interact with groups and individuals based in Toronto and other locations, requiring strong English communication skills in addition to French fluency.

While primarily a work-from-home position, this role may require non-standard hours and limited domestic travel to meet project demands and stakeholder needs.