AVP, Business Analytics & Insights - Manulife, Toronto

Position Summary

Manulife's industry-leading Group Benefits business supports over 27,000 employers and more than 5 million Canadians on their health journeys. This AVP, Business Analytics & Insights role presents an incredible opportunity to significantly impact Manulife’s Group Benefits business and the Canadians we serve through strategic data leadership.

As the AVP, you will be responsible for driving, leading, and evolving the comprehensive data strategy for Manulife Group Benefits in Canada. This includes developing short-, medium-, and long-term strategies to leverage data to improve the health of Canadians, drive revenue growth, position the Group Benefits division as a thought leader in the market, and deliver an exceptional experience for plan members and sponsors. You will act as a leading expert on group benefits data and insights, collaborating with internal and external partners, as well as clients, to advise on all aspects of data and analytics, including opportunity identification, data needs, and appropriate data usage. Your leadership will be crucial in advancing Manulife's ambitions as a trusted health partner in Canada.

Key Duties

• Lead an assessment of Group Benefits (GB) data maturity and develop recommendations for our data roadmap over the next 3–5 years.
• Evolve the GB Data strategy to improve the health of Canadians, drive revenue growth, position GB as a thought leader in the market, and deliver an exceptional experience for plan members and sponsors.
• Evolve and execute a comprehensive Sponsor Reporting Strategy to differentiate Manulife in the market.
• Collaborate with Product and Distribution teams to deliver business outcomes that advance Manulife’s ambitions as a Group Benefits provider and health partner.
• Lead Group Benefits Data Ownership, ensuring proper use and protection of data. Interact with consultants and clients to establish working relationships and ensure Manulife’s position in the marketplace.
• Act as a leading expert on Group benefits data and insights in the industry.
• Lead and develop a high-performing team to drive engagement and connection with business, IT, and data teams across the organisation.
• Develop your team to consult with and advise internal stakeholders on opportunities to leverage data to deliver business outcomes.
• Build relationships and establish a high level of trust and credibility across the organisation to advance group benefits data goals.
• Proactively communicate with internal stakeholders to understand needs and improve the relevancy of group benefits reporting to achieve business goals.
• Oversee Canadian Segment Data Office activities related to GB.

What You'll Bring

• Strong business sense with a solid understanding of the business environment and awareness of current issues.
• 10+ years of relevant experience, including data, business analytics, or computer science.
• Strong interpersonal skills with the ability to collaborate, negotiate, and influence effectively.
• Proactive approach with the ability to work independently, particularly in using sound, independent judgment, problem-solving, and analytical skills.
• Results-oriented, able to manage expectations, work under tight timelines, and manage competing priorities.
• Strong ability to lead and develop technical teams to deliver high-quality business outcomes at rapid velocity.
• Demonstrated leadership skills to inspire, engage, and provide clear direction to staff while coaching and motivating to achieve objectives.
• Partner management experience requiring persuasion/influencing, relationship building, and negotiation skills.
• Excellent verbal and written communication skills with the ability to simply articulate technical problems and potential solutions.
• Excellent presentation skills, capable of conveying complex topics clearly, tactfully, persuasively, and effectively to a wide variety of partners.
• Sophisticated Excel skills and experience with Power BI.
• Excellent customer focus and commitment to quality.

Compensation and Perks

Manulife offers a competitive compensation package for this AVP, Business Analytics & Insights role. The salary range is expected to be between $129,800.00 CAD and $241,200.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary based on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Eligible Manulife employees benefit from a wide array of customizable benefits designed to support overall well-being and career growth. These include:

• Health, dental, mental health, and vision coverage.
• Short- and long-term disability, life, and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Various retirement savings plans, including pension and a global share ownership plan with employer matching contributions.
• Financial education and counselling resources.
• Generous paid time off program in Canada, including holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

Manulife is committed to empowering employees to learn and grow their careers in a flexible environment where well-being and inclusion are paramount. As part of a global team, you will be supported in shaping the future you want to see.