Mortgage Administrator - Manulife, Waterloo

Your Impact

As a Mortgage Administrator at Manulife Bank, you will play a vital role in delivering sophisticated lending solutions and financial strategies that empower advisors and their clients. This position is primarily responsible for the administration of our routine residential mortgage portfolio, from new loan inception through to instructions for notaries. Your strong organisational skills and efficiency will be key in preparing and processing all mortgage-related transactions and documents, contributing to extraordinary outcomes for our clients.

• Set up and administer new mortgage business, including processing related financial transactions, while following bank policies and standards for required information and documentation.
• Address routine queries and promptly respond to and resolve inquiries from internal partners, providing excellent customer service and maintaining collaborative relationships with internal departments.
• Apply strong decision-making and problem-solving skills to influence decisions and maintain accountability for workload and responsiveness, ensuring expectations and standards are met or surpassed in a timely manner.
• Contribute to the team by supporting urgent deadlines, handling unexpected increased volumes, and liaising with the Mortgage Origination and Sales Teams.
• Identify continuous improvement opportunities, share ideas for enhancements and efficiencies, and assist with their implementation.
• Ensure the client experience is a priority.

Who We're Looking For

We are seeking a detail-oriented and proactive individual with a solid understanding of the mortgage process. Your ability to interpret legal mortgage documents and work effectively in a fast-paced environment will be essential for success in this administration role within our financial services team.

• General knowledge of residential mortgage business and mortgage underwriting practices.
• Knowledge of mortgage-related provincial legislation.
• Sound knowledge of MS Office programs, such as Word and Excel.

Preferred qualifications that will help you excel in this role include:

• Previous Banking experience is an asset.
• Excellent customer service skills.
• Strong interpersonal skills.
• Excellent written and oral communication skills.
• Proven organization and time management skills.
• Strong attention to detail.
• Ability to work in a high-volume, fast-paced environment.
• Ability to understand and correctly interpret legal mortgage documents.
• Strong Team player.
• Willing to work flexible hours during peak season.

About the Employer

Manulife Financial Corporation is a leading international financial services provider dedicated to helping people make their decisions easier and lives better. As part of our global team, you will be empowered to learn and grow your career, supported in a flexible environment where well-being and inclusion are paramount. Manulife is committed to shaping the future you want to see, driven by bold innovation and a foundation of excellence.

Manulife is an Equal Opportunity Employer, embracing diversity and striving to attract, develop, and retain a workforce that reflects the customers we serve. We foster an inclusive work environment that values the strength of cultures and individuals, administering all practices and programs without discrimination. We are committed to removing barriers and providing equal access to employment, offering reasonable accommodations during the application process.

Compensation and Perks

This existing vacancy offers an expected salary range between $43,875.00 CAD and $73,125.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

• A wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans, including pension and a global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• Generous paid time off program in Canada, including holidays, vacation, personal, and sick days, and the full range of statutory leaves of absence.