Technical Support Analyst - MEDFAR Clinical Solutions, Burnaby

AI Summary

MEDFAR Clinical Solutions is seeking a full-time Technical Support Analyst in Burnaby, British Columbia. This role involves providing technical support to users of their Plexia software, troubleshooting issues, and configuring systems.

Candidates need excellent English, client-facing experience, and a strong technical aptitude to support users effectively. This permanent full-time position offers a hybrid work model within BC.

Role Overview and Impact

As a Technical Support Analyst with MEDFAR Clinical Solutions in Burnaby, you will play a crucial role in ensuring customer satisfaction by providing essential support to users of the Plexia software. Your daily responsibilities will involve responding to technical calls and emails, meticulously defining and resolving technical problems related to the software, and troubleshooting various hardware issues such as fax machines, scanners, and printers. This position requires a keen ability to configure and troubleshoot uploaders, ensuring a seamless experience for all users. You will also be instrumental in guiding and advising users on the optimal operation and configuration of their electronic environment, contributing significantly to their overall productivity and experience within the healthcare sector. This full-time role offers a dynamic environment where your technical expertise directly impacts healthcare operations across Canada.

Beyond immediate problem-solving, you will contribute to the development of technical documents, enriching the company's knowledge base, and meticulously document all incident tickets and interventions using tracking software. This role also provides a unique opportunity to contribute to the functional evolution of the software, making your input valuable to future developments. MEDFAR is committed to fostering internal growth, and many successful MEDFARians have started in this support position, progressing into areas like customer success, sales, product management, or R&D. This permanent full-time position, requiring 40 hours per week, is an excellent entry point for a career in digital healthcare.

Candidate Profile and Working Environment

To excel in this Technical Support Analyst role, candidates must possess perfect English communication skills, both verbally and in writing, to effectively support users. Prior experience in client-facing roles, whether in support, a call centre, or sales, is highly valued. A strong technological aptitude and the ability to quickly learn and effectively utilize new technological tools are essential for navigating the complex software environment. While not strictly required, knowledge of the medical system in British Columbia would be a significant asset, helping you better understand the specific needs of healthcare clients. This is a full-time position, requiring a commitment of 40 hours per week, Monday through Friday, with availability between 7:00 a.m. and 6:00 p.m. Candidates must reside in British Columbia and have legal authorization to work in Canada, as the role operates on a hybrid model with monthly in-office presence required.

MEDFAR Clinical Solutions offers a comprehensive benefits package designed to support employee well-being and professional growth. This includes RRSP contributions and healthcare insurance from day one, providing peace of mind. Employees enjoy generous paid time off, including three weeks annually plus an additional week between Christmas and New Year. A structured onboarding program ensures you become familiar with the company's environment and the digital healthcare field. All necessary IT equipment is provided, and the company fosters a culture of transparency, collaboration, and innovation. With a salary of $50,000 per year, this role represents a valuable opportunity to join a team dedicated to modernizing healthcare in Canada and internationally, offering a supportive environment for continuous learning and career advancement.