Ward Clerk - University Health Network, Toronto

Role Overview

The University Health Network (UHN) is seeking a dedicated Ward Clerk to join the General Surgery - 9 Eaton South (9ES) unit at Toronto General Hospital. This 24-bed unit is a dynamic, high-acuity environment focused on providing high quality, person-centred care to its adult patient population. The unit handles both elective and emergency admissions, with a specialisation in surgical oncology, including gastrointestinal cancers, hepatobiliary diseases, and colorectal disorders. As a vital member of this interprofessional team, you will support the efficient operation of the unit, ensuring seamless administrative and patient services.

Your Day-to-Day Responsibilities

As a Ward Clerk on the General Surgery Inpatient Unit, your principal responsibilities will include:

• Performing patient admitting/registration functions.
• Performing patient administrative services, including organizing and maintaining patient charts and information filing systems (electronic and paper).
• Performing reception responsibilities and general unit administrative services.
• Providing routine clerical support to ensure the efficient operation of the unit, within your scope of authority.
• Performing cross-functional duties as assigned and/or required.
• Performing other duties consistent with the job classification, as assigned and/or required.

What You'll Bring: Skills and Experience

To thrive in this fast-paced environment and contribute effectively to our team at UHN, candidates should possess a strong foundation of administrative skills and relevant experience. We are looking for individuals who can manage multiple tasks while maintaining a high standard of work.

• At minimum, completion of high school or recognized equivalent.
• Completion of a post-secondary secretarial arts program at the certificate level or recognized equivalent (preferred).
• Knowledge of medical terminology.
• General knowledge of office practices, processes, and procedures.
• Compliance with confidentiality requirements under UHN Privacy Policy.
• Knowledge of applicable legislative, UHN and/or departmental policies.

• Previous on-the-job word processing and spreadsheet experience.
• Experience working in a fast-paced environment.
• Experience working in a health care environment (an asset).
• Experience working in a Microsoft Office software environment (an asset).
• 1 year to less than 2 years practical and related experience and/or 3 months to less than 6 months on-the-job training.
• Ability to work in a team environment.
• Ability to handle difficult patients and/or situations.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards.
• Exercise initiative and good judgment with ability to multi-task.
• Effective organizational, interpersonal, and communication skills.

Why Join the University Health Network?

Joining the University Health Network means becoming part of one of the world's leading academic health sciences centres. Beyond working alongside talented healthcare professionals, UHN offers a comprehensive range of benefits and perks designed to support your well-being and career growth.

• Competitive offer packages.
• As a government organization, membership in the Healthcare of Ontario Pension Plan (HOOPP).
• Close access to public transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organization.
• Additional perks, including multiple corporate discounts for travel, restaurants, parking, phone plans, auto insurance, and on-site gyms.