Strategic Customer Analyst at J.D. Irving, Dieppe, NB

AI Summary

The Strategic Customer Analyst at J.D. Irving, located in Dieppe, NB, serves as a data-driven liaison to deepen customer partnerships. This role involves aligning sales and supply chain plans with customer forecasts, translating complex data into clear recommendations, and leading cross-functional collaboration. Top requirements include post-secondary education, over two years of customer-facing supply chain experience, and advanced analytical skills.

About the Role

As a Strategic Customer Analyst with J.D. Irving, you will play a pivotal role in strengthening business synergies between Irving Consumer Products and its valued customers. This strategic position involves deep collaboration to align customer data and forecasts with internal Sales and Supply Chain teams, ensuring optimal engagement and support for product allocations. You will be instrumental in conducting promotional reviews and root cause analyses, driving continuous process improvements across the supply chain.

A key aspect of this role is leading and implementing initiatives that enhance service levels and customer satisfaction, utilizing advanced analytics to monitor performance through established KPIs and data visualizations. Your expertise will help coordinate product volumes to minimize excess inventory and maximize customer satisfaction, while proactively investigating non-compliance deductions through direct customer collaboration and thorough data review. This role demands a proactive approach to recommending adjustments to customer strategies based on upcoming activities and emerging data trends, ultimately closing gaps between customer expectations and deliverables to maintain strong, lasting customer partnerships.

What You'll Bring

To excel in this strategic role, candidates must possess post-secondary education in a related field and demonstrate at least two years of experience within customer-facing supply chain environments. This includes a proven track record of direct collaboration with customers to understand their specific requirements, resolve complex issues, and optimise service levels through effective planning, forecasting, and cross-functional coordination. You should be an agile and strategic thinker, capable of quickly adapting and collaborating across various teams to influence positive outcomes.

Advanced analytical skills are essential, particularly proficiency in Excel, enabling you to interpret and summarize complex customer data sets effectively. Strong communication, presentation, and reporting abilities are crucial for translating data insights into actionable recommendations. The ideal candidate is detail-oriented, possesses sound problem-solving and decision-making capabilities, and can skillfully manage multiple priorities in a fast-paced environment. A collaborative team player, you will engage senior stakeholders and lead cross-functional initiatives, contributing to the overall success of Irving Consumer Products' supply chain operations. Experience with analytical tools such as Tableau, Power BI, JD Edwards, or RetailLink would be a significant asset, further enhancing your ability to drive data-driven improvements.