Senior Technical Program Manager - Microsoft Jobs, Vancouver

AI Summary

This Senior Technical Program Manager role at Microsoft Canada in Vancouver, BC, focuses on providing advanced technical support for top Microsoft Fabric customers. Key duties include resolving complex issues related to Microsoft Fabric workloads, collaborating with engineering teams, and influencing product quality. Candidates require a Bachelor’s Degree and at least four years of experience in engineering or program management, alongside two years managing cross-functional projects.

About Microsoft Fabric and the Azure Data Team

Microsoft is a global leader where passionate innovators collaborate to envision future possibilities and advance their careers within a cloud-enabled world. This particular opportunity is with Microsoft’s Azure Data engineering team, which is at the forefront of transforming data analytics. Their extensive product portfolio includes Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. The mission of this team is to build the premier data platform for the age of AI, powering a new generation of data-first applications and fostering a robust data culture. Within Azure Data, the Microsoft Fabric platform team is dedicated to building and maintaining the foundational operating system, providing customers with a unified data stack for their entire data estate. This platform ensures a unified experience, governance, business model, and architecture, streamlining operations for every customer.

Key Responsibilities and Customer Focus

The Fabric ACE team, a specialised engineering and customer escalation unit within Microsoft, is committed to resolving the most intricate and business-critical issues across Microsoft Fabric and Power BI workloads. As an Advanced Cloud Engineer (ACE) within this team, you will engage directly with top Microsoft Fabric customers, offering advanced technical support and troubleshooting. This involves assisting both customers and internal teams in resolving complex issues related to the implementation, configuration, optimisation, and adoption of Microsoft Fabric. A crucial aspect of this role is acting as a Subject Matter Expert (SME) in at least two Microsoft Fabric workloads, continuously staying current with the latest platform capabilities, AI-powered innovations, and industry best practices. You will investigate and diagnose escalated issues by meticulously analysing logs, telemetry, errors, and system behaviour, leveraging modern diagnostic and AI-assisted tools to accelerate root cause identification and resolution. Collaboration is key, as you will partner closely with the Product Group (PG), Customer Advisory Teams, Engineering, and Support organisations to drive rapid issue resolution, enhance the overall customer experience, and influence product quality across the Microsoft Fabric ecosystem. This role also involves partnering with the Product Group to identify and prioritise bug fixes, feature enhancements, performance optimisations, and customer-driven feedback, thereby shaping the future direction of Microsoft Fabric and its AI-enabled capabilities.

Qualifications and Impact

To excel in this Senior Technical Program Manager role, candidates are required to possess a Bachelor’s Degree along with a minimum of four years of experience in engineering, product/technical program management, data analysis, or product development. Additionally, at least two years of experience managing cross-functional and/or cross-team projects is essential. Preferred qualifications include eight or more years of relevant experience and six or more years managing cross-functional projects, with an added advantage for those with one or more years of experience reading and/or writing code. Deep knowledge in at least two Fabric workloads and extensive troubleshooting experience are highly valued. This position offers a unique opportunity to contribute to Microsoft’s mission of empowering every person and every organisation on the planet to achieve more. By protecting customer trust and driving systemic improvements, you will play a vital role in enhancing platform reliability and influencing product quality at scale, directly impacting the success of Microsoft Fabric and its users.