Senior Org Change Manager - Microsoft Jobs, Vancouver

AI Summary

This Senior Organization Change Manager role at Microsoft Canada in Vancouver, BC, focuses on leading AI-enabled organizational and operational change engagements. Key duties involve defining value measures and mentoring change teams. A bachelor's degree in a relevant field with at least three years of leadership experience, or equivalent, is required.

About the Role and Impact

Microsoft Industry Services Delivery is dedicated to helping customers achieve their mission and AI Frontier objectives by responsibly applying AI to transform work and accelerate innovation. This global team of experts ensures customers maximize technology investments by integrating adoption with organizational and operational change management, moving beyond initial deployment to sustained business outcomes. The Adoption Change Management and Service Management Practice (ACSM) within Microsoft Services delivers specialized organizational change services. These services are crucial for driving leadership, IT, and end-user adoption across various Microsoft platforms, solutions, and services. The Senior Organization Change Manager plays a pivotal role in this context, leading or contributing to AI-enabled organizational and operational change engagements. This position supports practice development and delivery excellence, helping customers achieve measurable outcomes such as increased adoption, productivity gains, and a strong return on investment. The overall goal is to ensure successful business transformation through effective change management.

Key Responsibilities and Leadership

As a Senior Organization Change Manager, you will lead the change strategy, stakeholder alignment, adoption planning, and value realization across complex Microsoft engagements, including significant AI-enabled transformation programs. A core aspect of this role involves leading organizational and operational change strategy for Microsoft technology and AI solution implementations. This includes assessing change readiness, understanding stakeholder impact, evaluating business process change, and determining organizational capacity for change. Securing executive alignment and engaging impacted business, IT, leadership, and user groups is paramount for successful delivery. You will be responsible for developing comprehensive adoption, communication, training, feedback mechanisms, and sustainment plans, all carefully aligned to client culture and their unique business rhythm. Furthermore, defining and reporting value measures such as productivity gains, ROI, cost reduction or avoidance, market share growth, and improved experience is a critical component of this management position. The role also involves leading, mentoring, and coaching both Microsoft and client change teams, ensuring program delivery meets quality standards, margin expectations, customer satisfaction, and manages risks effectively. Support for ACSM architects and consulting specialists in scope, sizing, pre-sales, and delivery coordination is also an important part of this experience.

Qualifications for Success

To be successful in this role, candidates must possess a Bachelor's degree in Computer Science, Engineering, Finance, Business, or a related field, coupled with at least three years of leadership experience in a relevant area of business, or equivalent experience. Preferred qualifications include a Master’s degree in Anthropology, Organizational Development, Psychology, Business, or a related field, or equivalent work experience. An advanced change management certification, such as Prosci and/or ACMP Master, is highly preferred. Ideal candidates will bring ten or more years of experience in management consulting, technology implementation, organizational change management, or related fields, including global engagement delivery. Demonstrated ability to communicate effectively with technical and business leaders and work across diverse industries is essential. A strong understanding of how people experience change, with Prosci ADKAR experience, is also preferred. This extensive experience will be vital in driving successful organizational change initiatives within Microsoft's dynamic environment.