Senior Field Property Adjuster, Vancouver, BC

About the Role

As a Senior Field Property Adjuster reporting to the Team Leader, Field Property, you will be accountable for the investigation and settlement of personal property damage claims. Your responsibilities include accepting notice of claims and collaborating with customers and preferred vendors to resolve claims quickly and efficiently. You will manage moderate to complex personal property claims, confirming policy coverage by ensuring claim facts align with Definity claims policies. This role also involves maintaining detailed file records by entering pertinent data into appropriate systems, processing claims payments within your level of authority after verifying claimants’ entitlements, and initiating salvage and subrogation procedures on assigned files.

What You'll Bring

Candidates should possess post-secondary education, such as a degree or diploma, a CIP designation (or be in progress), or have relevant property handling experience. A minimum of eight years of property claims handling experience is required, along with experience in scoping and estimating losses. Familiarity with CICS, IMS, Xactimate, and CDS systems is considered an asset. Proficiency in Microsoft Word and Excel is essential. A valid driver's licence with a clean driving record is also necessary. We are looking for a professional, friendly, and courteous individual who performs well in a busy operation, remains calm under pressure, and is adaptable to changing environments. Strong written and verbal communication skills are key. Successful clearance of background checks, including criminal checks and leadership references, is a requirement for this role.

What We Offer

We offer a competitive salary range of $59,300 to $109,200. The actual salary for this role may vary based on the successful candidate's work location and other factors, including skills, education, experience, working conditions, and the local labour market. Our comprehensive benefits package includes a hybrid work schedule for most roles, a company share ownership program, and an incentive program for eligible employees based on individual and company performance. We provide pension and savings programs, including company-matched RRSP contributions. Employees also benefit from paid volunteer days, company matching on charitable donations, educational resources, tuition assistance, and paid time off for exam study. We foster an inclusive environment with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, and programs for working parents. Wellness and recognition programs, along with discounts on products and services, are also part of our offering. Definity has been recognised by Great Place to Work® as one of the Best Workplaces™ in Canada for women, youth, and inclusion. Our inclusive work environment welcomes diversity and supports accessibility; please contact accessibility@economical.com if you require accommodation during the recruitment process.

About Definity

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We achieve this by fostering a collaborative, ambitious, rewarding, and empowering culture for our people. We embrace a flexible, hybrid work experience where employees balance working from the office and virtually, depending on their tasks and team collaboration needs. We invite you to bring your true self and be a part of our journey.