Sr Analyst, Wireline eCommerce - Rogers, Toronto

The opportunity

The Technology team at Rogers drives large-scale, complex, and high-visibility technology projects that shape the future of technology in Canada. Reporting to the Manager, Wireline eCommerce, the Senior Analyst supports the delivery and optimization of digital experiences across Rogers.com and the Rogers mobile app. This hands-on role focuses on enhancing customer buyflows, driving digital sales, improving conversion, and ensuring a seamless end-to-end customer experience while offering an opportunity to grow into a Product Manager role.

Key duties

• Support the end-to-end delivery and optimization of Wireline eCommerce experiences across Rogers.com and the Rogers mobile app, with a focus on customer acquisition and self-serve buyflows.
• Translate business objectives and customer needs into detailed requirements, epics, user stories, acceptance criteria, and release plans.
• Manage and prioritize the product backlog to ensure work is aligned with business priorities, customer impact, and delivery timelines.
• Partner with Product Managers, UX, Engineering, QA, Analytics, and Delivery teams to successfully deliver product enhancements and new capabilities.
• Identify dependencies, risks, and blockers, escalating issues proactively and helping drive timely decisions.
• Support the continuous improvement of Wireline customer journeys by identifying friction points, usability issues, and opportunities to improve conversion and customer experience.
• Maintain product documentation, business rules, process flows, and requirements to support efficient execution across teams.
• Own QA performance reporting across the Wireline digital portfolio, providing visibility into testing progress, defect trends, release quality, and overall delivery health.
• Track and analyze key quality metrics, including defect volume, defect leakage, test execution progress, release readiness, and post-launch performance.
• Prepare project status updates, delivery summaries, and performance reports for leadership and key stakeholders.

Skills and experience

• Bachelor's degree in Business, Technology, Computer Science, Engineering, Marketing, Analytics, or a related discipline.
• 2+ years of experience in digital product management, eCommerce, business analysis, project delivery, digital experience, or a related technology role.
• Experience supporting web and mobile digital products throughout the product lifecycle, from requirements gathering through launch and post-launch support.
• Working knowledge of Agile delivery methodologies, including backlog management, sprint planning, story refinement, defect management, user acceptance testing, and release coordination.
• Experience with Jira, Confluence, Microsoft Office, and other product management and collaboration tools.
• Strong analytical and problem-solving skills with the ability to leverage data and insights to support product decisions and prioritization.
• Experience creating, maintaining, or supporting QA performance reporting, release metrics, defect reporting, delivery dashboards, or operational reporting.
• Strong communication, stakeholder management, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

Compensation and perks

• Competitive salary and annual bonus
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts including up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Career development and wellness programs including the Homewood employee and family assistance program, CBT and virtual therapy sessions, and fitness membership support