Solution Delivery Manager - Rogers, Toronto

About the role

Rogers Bank is expanding its growing financial services team and seeking a Solution Manager, Digital Solutions within the Rogers Bank Technology group. You will be a key team player in the technology delivery portfolio, responsible for leading the design and implementation of secure, scalable digital solutions that power customer-facing web and mobile experiences. This role plays a critical part in enabling business growth while supporting security, compliance, fraud prevention, and digital modernization objectives.

Reporting to the Senior Manager, Project Delivery Organization, you will have accountability for helping build and scale new and existing digital experiences for the credit card portfolio. You will work closely with internal and external technology teams, product teams, and cross-functional partners to bring products to life and have a direct influence on the roadmap for the self-serve digital portfolio.

Who we're looking for

You are an ideal candidate if you possess a demonstrated track record of building solutions for digital customer experiences in the credit card ecosystem, deep knowledge of the Canadian Credit Card landscape, and an interest in developing end-to-end solutions. Candidates must meet the following requirements:

• Minimum of 5 years of experience in solution management, with a track record of successful product launches
• Experience with Agile and Scrum methodologies as well as Confluence and JIRA
• Strong understanding of API-based integrations, digital architecture patterns, and enterprise solution design
• Experience working with third-party vendors and external technology partners in a regulated environment
• Knowledge of financial services, banking, payments, card servicing, or other highly regulated digital ecosystems is preferred
• Strong understanding of digital technologies, including expertise in cloud computing both in deploying solutions and providing support
• Experience creating High Level Design (HLD) documentation
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external stakeholders
• Strong analytical and problem-solving skills, with the ability to synthesize complex information into actionable insights
• Proven ability to prioritize multiple streams of work within one program effectively
• Strong team player, demonstrated ability to collaborate under pressure
• Experience in fostering a positive and motivating work environment, building trusted relationships with internal and external partners
• University undergraduate degree or college diploma

Responsibilities

• Own solution design and technical delivery strategy for digital self-service experiences across web and mobile channels
• Lead solution assessment and design for security, identity, authentication, fraud prevention, compliance, and regulatory initiatives
• Partner with product, architecture, security, risk, and vendor teams to define scalable and secure solutions that support evolving business and customer needs
• Oversee the development and implementation of digital solutions for our organization
• Work closely with cross-functional teams including product development, engineering, marketing, and sales to understand customer needs and identify opportunities for digital solutions that meet those needs
• Provide expert advice during the ideation, design and development of digital solutions
• Provide full end-to-end knowledge of the software solution and design
• Ensure the functionality, performance, scalability, reliability, realistic implementation schedules and system architecture for digital projects
• Actively participate in team meetings and offer recommendations and guidance for the best possible solutions for projects in the digital portfolio
• Work with vendors to manage the creation, configuration and deployment of features across the services under the portfolio
• Drive innovation by keeping abreast of emerging trends and technologies in the digital space
• Develop and maintain strong relationships with internal and external stakeholders
• Monitor and analyze key performance indicators to track the success of digital solutions and identify areas for improvement

The team

Rogers believes in investing in people and helping them reach their potential. As part of the team, you will have access to incredible resources, growth opportunities, discounts, and perks:

• Competitive salary and annual bonus
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Self-driven career development programs like the MyPath program
• Rogers First priority in applying to internal roles of interest
• Homewood employee and family assistance program
• Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes