Sales Associate - Rogers, Kitchener

About this opportunity

Our branded retail team is at the heart of our success, representing the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we are excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what is right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you are passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity.

Key duties

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs calls and text to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion: Representing Rogers and Fido brands in-store and at local community events.

What you'll bring

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

Compensation and perks

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups
• Self-driven career development programs
• Rogers First: priority in applying to internal roles of interest
• Employee and Family Assistance Program
• Virtual Healthcare
• Cognitive Behavioural Therapy
• Low or no-cost fitness membership