Manager SMB Sales - Rogers, Ottawa

Day-to-day

As a Manager, SMB Sales, you will lead a newly created Rogers Point of Sale Centre of Excellence within Rogers Business. Your focus will be on accelerating the adoption of Rogers Point of Sale solutions across the Small and Medium Business organization by guiding a specialized team.

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Create a high-performance culture centered on customer outcomes, collaboration and disciplined execution.
• Own national Rogers Point of Sale activation, conversion, product penetration, pipeline health and customer-experience objectives, with clear targets and regular performance reporting.
• Develop strategies that grow adoption across the full SMB sales portfolio while minimizing internal channel conflict.
• Oversee lead routing, establish service-level expectations for initial response and follow-up, monitor conversion performance and continuously improve the handling of Rogers.com and marketing-generated leads.
• Establish weekly pipeline inspection, forecasting and deal-review rhythms.
• Partner with Sales, Product, Marketing, Enablement, Operations, Compensation and payment partners to remove barriers and improve execution.
• Build scalable sales plays, vertical strategies, coaching resources and best practices for the broader SMB sales organization.

Qualifications

Candidates must possess a combination of payment processing expertise, merchant services knowledge, and strong sales leadership skills to succeed in this matrixed sales organization.

• Five or more years of people-leadership experience in a sales environment.
• Seven or more years of progressive experience in payment processing, merchant acquiring, merchant services, financial technology, point-of-sale solutions or a closely related industry.
• Demonstrated success leading quota-carrying or specialist sales teams.
• Strong knowledge of merchant economics, payment processing, pricing models, POS ecosystems and competitive replacement strategies.
• Experience managing sales funnels, forecasts, conversion performance and operating rhythms.
• Strong coaching, communication, negotiation and stakeholder-management skills.
• Ability to lead through influence in a matrixed sales organization.
• Experience with one or more merchant acquiring or point-of-sale platforms is considered an asset, such as Clover, Fiserv, Moneris, Chase Payment Solutions, Global Payments, Elavon, Square, Toast and Lightspeed.

The team

The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and innovative technology solutions that are reliable, secure, and scalable. Rogers is committed to creating an inclusive workplace where everyone can thrive, welcoming applicants with diverse experiences and perspectives.

What's on offer

Rogers provides a comprehensive total rewards package designed to support your financial security, health, career growth, and personal well-being.

• Competitive salary and commissions structure.
• Flexible health and dental benefits, pension plan, RRSP, TFSA and stock matching programs.
• Discounts on Rogers services, Blue Jays tickets, TSC items and wireless accessories sold in Rogers stores.
• Paid time off for volunteering and company matching contributions to charities you support.
• Career growth and development opportunities, including self-driven career development programs and priority access to internal roles.
• Wellness programs, including employee and family assistance support, virtual therapy and low or no-cost fitness membership options.
• The opportunity to help build a strategic growth engine for Rogers Business and strengthen payments capability across SMB Sales.