NOC Specialist - Rogers, Calgary

Position summary

We are looking for a NOC Specialist to join the Rogers Core-Data Network Operations team. In this role, you will provide operational support and lead incident response and management activities to ensure the availability, reliability, and performance of Rogers wireline core network infrastructure. You will work collaboratively in a fast-paced, high-pressure environment to meet established service level agreements for internal and external stakeholders while contributing to operational excellence and exceptional customer experience.

What you'll do

• Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution.
• Provide 24x7 operational support for Rogers' national core IP networks, MPLS infrastructure and compute environments, ensuring the availability, stability, and reliability of critical network and service platforms.
• Drive and manage core-related incidents to resolution, with a focus on impact mitigation and MTTR reduction.
• Provide support and function as a second-level escalation resource on reported incidents.
• Coordinate escalations both internally and externally during outage and degraded service events.
• Lead network incident response and management activities, ensuring service restoration is achieved in accordance with established service level agreements.
• Proactively improve and maintain network availability and reliability by analyzing and optimizing network performance.
• Engage vendors and carriers in troubleshooting activities as required.
• Develop, document, and communicate Network Operations best practices and standards.
• Provide reports on network status, fault management, and utilization.
• Work alongside Network Engineering and Architecture teams to ensure standardization, reliability, and operational readiness of core network environments.
• Provide pre-sales technical advisory and participate in new product launches, with a focus on Service Assurance.
• Promote and represent Rogers in a positive and professional manner.
• Perform other duties as required.

Requirements

• Degree in Telecommunications, Data Communications, Computer Networking, or an equivalent academic qualification.
• CCNA or CCNP Routing & Switching certification required; Service Provider certification is considered an asset.
• Minimum 2 years of relevant experience in IP Network Engineering and/or Network Operations.
• Extensive knowledge of routing and switching technologies within multi-vendor environments, including Cisco, Juniper, and Alcatel platforms.
• Ability to thrive in a dynamic 24x7 operational environment.
• Hands-on experience with network monitoring, fault management, incident management, and service restoration processes.
• Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to perform effectively during high-impact network incidents.
• Commitment to delivering exceptional customer service and ensuring satisfaction for both internal and external customers.
• Proven track record of taking initiative and driving continuous improvement through innovation and operational excellence.
• Strong interpersonal, communication, and client relationship skills, with the ability to provide effective support via telephone, email, and collaboration platforms.
• Experience collaborating with vendors, carriers, and cross-functional technical teams to resolve complex operational issues.
• Knowledge of network automation, scripting, Python, and API integration is considered an asset.
• Capacity to serve as an escalation resource for Network Specialist while supporting their technical development through coaching and mentorship.

Who you'll work with

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. You will collaborate with Network Engineering and Architecture teams, cross-functional technical teams, vendors, and carriers to resolve complex operational issues and drive large-scale, complex, and high-visibility technology projects.