Senior Business Analyst - Scotiabank, Scarborough

About the role

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Senior Business Analyst for GHR Operations Projects on a 1-year contract, you will support a portfolio of projects and initiatives that impact Global HR Operations. The incumbent leads business analysis, discovery, process design and operational readiness activities, translates business needs into clear requirements for system and process changes, and drives assigned workstreams and deliverables while ensuring activities comply with governing regulations, internal policies and procedures.

Key duties

In this role, your responsibilities will include:

• Support projects through the end-to-end lifecycle, including discovery, business impact assessments, stakeholder facilation, requirements definition and documentation, process mapping, RACI development, solution walkthroughs, testing and defect management, training and communications, implementation, and operational readiness.
• Plan and facilitate business stakeholder sessions, including user discovery and requirements gathering.
• Create clear and comprehensive business requirements documentation that defines business needs, functional requirements, process impacts, and expected outcomes for system and process changes.
• Develop and execute test cases, validate results, document findings, and support the tracking and resolution of defects.
• Support operational readiness for new or changed solutions, including impact assessments, testing, procedures, controls, training, communications, and transition to operations.
• Develop and coordinate training and communications to support implementation, adoption, and successful transition to operations.
• Support day-to-day operational procedures, including the Request for Information (RFI) process, coordinating requests across relevant stakeholders and partnering with Privacy Advisory groups to ensure employee privacy considerations are appropriately assessed and addressed.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, adherence, and effectiveness of business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk.
• Champion a high-performance environment and contribute to an inclusive workplace culture.

Skills and experience

To succeed in this Scotiabank career opportunity, candidates should possess the following qualifications:

• A post-secondary degree in Human Resources, Business, Operations, Information Systems, or a related discipline.
• Experience in business analysis and project delivery.
• Strong analytical and technical aptitude, with the ability to understand systems, data, and process flows and translate business needs into clear requirements.
• Experience creating business requirements, process maps, RACIs, procedures, gap assessments, and operational readiness documentation.
• Strong facilitation, stakeholder management, written communication, and presentation skills.
• Highly organized, proactive, and comfortable working through ambiguity in a fast-paced environment.
• Sound judgment and structured problem-solving skills, with the ability to identify risks, assess impacts, and recommend practical solutions.
• Proficiency in Microsoft applications such as Excel, Word, PowerPoint, and Visio. Experience with HR systems and project management tools is an asset.
• Knowledge of Human Resources policies, procedures, systems, records management, and operational processes is an asset.
• Business Analysis, Process Improvement, or Project Management certification is an asset.
• Fluency in English is required; fluency in Spanish is an asset.

About the employer

Scotiabank is committed to providing an inclusive and high-performing culture where purpose-driven teams deliver results. Working here means aligning with the Bank's values, Code of Conduct, and Global Sales Principles while driving effective and efficient operations.