Customer Experience Associate - Scotiabank, Vancouver Island

The opportunity

Are you looking to advance your career through exciting Scotiabank careers? As a Customer Experience Associate for regional opportunities on Vancouver Island, you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture. As an essential member of the Canadian Banking Branch network, your focus is to provide exceptional service throughout the customer journey.

Your impact

In this dynamic banking role, you will make a daily difference by connecting with customers in a relatable way and meeting their everyday banking needs through the following responsibilities:

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What you'll bring

To succeed in these Scotiabank jobs, candidates should possess the right mix of interpersonal abilities and technical aptitude. We would love to work with you if you bring the following qualifications and experience:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Additionally, successful team members build strong customer relationships, uncover and solve customer needs, explain complicated concepts simply, and demonstrate success in a target-based performance environment while maintaining an eagerness to learn.

Who you'll work with

You will join a forward-thinking organization surrounded by a collaborative team of innovative thinkers. The position offers a rewarding career path with diverse opportunities for professional development, internal training to support your career growth and enhance your skills, and a workplace committed to making a difference in our communities for you and our customers.

You can expect to be recognized and rewarded for high performance. You will be supported by leadership through meaningful development conversations that enable faster advancement, complemented by a competitive compensation and benefits package.