Operations Support - Scotiabank, Toronto

The opportunity

The Scotiabank ABM Delivery Services Team is looking for a Senior Operations Support team member to assist in providing maintenance and support functions for the ABM and CRU fleet across Canada. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you'll do

In this role, you will be responsible for operations, vendor management, and support functions across the fleet:

• Provide a high standard of professional, courteous, efficient support that impact the department and ultimately the scope of service provided.
• Attend meetings accordingly (vendor management, operations, and stand-ups, etc.).
• Act as the issues/incident escalation point for the supplier that may have an enterprise-wide impact or not resolved at the business level.
• Verify and approve vendor invoices.
• Analysis, Reporting & Escalation of the fleet and Vendor Suggest: Identify and implement opportunities to improve processes and procedures within and across departments.
• Focusing on moving towards automation as much as we can.
• Operational mandate KTLO (Keep the Lights On).
• Power BI, Power automate, VM (Configuration, Development, Reporting design and implementation).
• Coordinate Preventative Maintenance (PM) activities as per plan.
• IMAC ABM (Install, Move, Add, Change) coordination and planning o Incident Ticket, Email & Patching Management o Routine on-call response for backup (as needed).
• Occasional system health checks for backup (as needed).
• Assist with the implementation, monitoring, and review of existing and new systems and procedural changes to ensure successful completion.
• Adaptability to conflicting/changing priorities and tight deadlines.
• Develop materials to effectively communicate or train supplier staff regarding tool enhancements, changes, or key issues, (e.g. training materials or presentations).
• Design, develop and direct the production of periodic and specialized reports as required.
• Great attitude and a team player.
• Knowledge in various ABM and CRU hardware.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Other duties as assigned.

Qualifications

To succeed in this role, you should possess the following skills and qualifications:

• Bachelor (equivalent or higher) degree in Computer Science, Engineering, Business or related discipline.
• Excellent communicator, both written and verbal.
• Experience working in an Agile environment.
• Understanding of software release process.
• Attention to detail, high standards for quality, ability to balance risk with technological advancements.
• Excellent interpersonal, communication, and influencing skills with the ability to build and foster relationships with team members, business users, project stakeholders, strategic technology partners, and external vendors.
• Commitment to maintaining a diversified set of skills through continued education and mentoring peers and team members.
• Must be flexible and ready to adapt to a dynamic environment.
• The individual must possess excellent working knowledge of Microsoft tools.
• Project and process management skills are highly desirable.

About the employer

Scotiabank offers a collaborative environment with exciting benefits and professional development opportunities:

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.
• A great opportunity to leave your stamp as we are undergoing multiple exciting and forward-thinking initiatives.
• A rewarding career path with diverse opportunities for professional development.
• Internal development to support your growth and enhance your skills.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities – for you and our customers.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!