Sales Support Administrator - Canadian Tire, Calgary

AI Summary

This Sales Support Administrator role at Canadian Tire (Mark's) in Calgary, AB, focuses on providing essential administrative and customer support for B2B sales operations. Key duties include managing customer inquiries, processing sales orders, and coordinating with internal teams to ensure a seamless customer experience. Successful candidates will have 1-2 years of relevant experience, strong computer skills, and the ability to effectively leverage AI-enabled tools.

About the Opportunity

As a Sales Support Administrator with Canadian Tire in Calgary, you will play a pivotal role in ensuring efficient and effective support for our B2B customers. This position requires a proactive individual with a strong commitment to delivering exceptional customer service. You will be responsible for answering general inquiries and resolving problems promptly and professionally, utilizing available systems and AI-enabled tools to provide accurate responses and escalating issues when necessary. A key aspect of this role involves managing incoming sales leads, reviewing critical details, and channelling them to the appropriate teams for timely follow-up, thereby contributing to a smooth customer experience.

You will collaborate closely with internal stakeholders to provide specialized customer experiences and maintain consistent, high-quality service. Your ability to follow up on all sales orders is crucial to ensure customer needs are met, outstanding items are monitored, and updates are communicated clearly. Furthermore, you will coordinate with fulfillment teams to support the timely completion of sales orders, helping to identify opportunities to reduce delays or improve handoffs. Handling gift card orders, including activation processes and account updates, will also be part of your responsibilities. This role demonstrates a significant contribution to maintaining strong communication with internal teams, responsibly leveraging technology, and enhancing the overall customer journey.

Skills and Experience Required

To excel in this Sales Support Administrator position, candidates should possess a minimum of one to two years of experience in an office, retail, customer service, sales support, or administrative environment. A strong ability to navigate various computer systems is essential, including proficiency in Microsoft Excel, Outlook, Word, Teams, Microsoft D365, Adobe Acrobat, and other business systems used to support customer service, order management, reporting, and documentation. The ideal candidate will be comfortable using AI-enabled tools and emerging technologies to improve efficiency, organize information, and support day-to-day administrative tasks, always adhering to company guidelines for data privacy and responsible use.

We are seeking individuals with a strong attention to detail, capable of accurately entering, validating, tracking, and maintaining customer, order, program, and account information. Your efficient and adaptable nature, combined with excellent administrative, organizational, time-management, and follow-up skills, will be critical for success. Active problem-solving skills and a continuous improvement mindset are highly valued, along with the ability to identify opportunities to simplify or enhance processes. The ability to work with minimal supervision while remaining agile, curious, flexible, accountable, and collaborative in a fast-paced team environment is also key. Excellent written and verbal communication skills are required to interact professionally with customers, sales teams, internal partners, and leadership. A professional, positive, and proactive approach, coupled with a strong commitment to customer service and relationship building, will set you apart. Bilingual proficiency in French and English is considered a significant asset for this role.

About Canadian Tire Corporation

This opportunity is with Mark's, a valued part of the Canadian Tire family of companies, committed to being Canada’s number one destination for industrial and casual apparel and footwear. Mark’s stands out for its dedication to comfort, quality, and style, leading in product development and innovation. Joining Canadian Tire means becoming part of an organization that fosters an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity, respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of helping to make life in Canada better for all.