Sales Associate - Rogers, Toronto

AI Summary

This Sales Associate role at Rogers in Toronto, ON, focuses on enhancing the retail experience by connecting with customers and tailoring solutions for wireless, internet, TV, home phone, and Mastercard products. You will engage customers through inbound and outbound outreach to drive sales and retention. A strong ability to deliver against sales targets and a minimum of 32 hours weekly availability, including evenings and weekends, are required for this position.

About the Role at Rogers

As a Sales Associate with Rogers in Toronto, you will be an integral part of our branded retail team, representing the welcoming spirit of the company. Your primary focus will be on enhancing the retail experience for customers by providing best-in-class service. This involves connecting with customers to understand their needs and expertly matching them to Rogers' comprehensive suite of wireless, internet, TV, home phone, and Mastercard products. You will play a crucial role in sales delivery, proactively identifying opportunities and anticipating customer needs to consistently meet and exceed sales targets. Furthermore, engaging customers through various inbound and outbound outreach programs, including calls and texts, is a key part of the process to acquire new customers and drive overall customer retention. This role also involves promoting the Rogers and Fido brands both in-store and at local community events, fostering strong connections within the community.

Ideal Candidate Profile and Application Process

Rogers is seeking individuals who can develop strong connections with customers and team members through clear, effective communication, driving positive outcomes for both customers and business goals. The ideal candidate will demonstrate an ability to consistently deliver against sales targets through exceptional customer service, combined with strong product knowledge and customer-focused upselling techniques, contributing significantly to overall store performance. Adaptability is key, as you will need to quickly adjust to changing situations and find solutions to unexpected challenges within a dynamic retail environment. A minimum of 32 hours of availability weekly is required, encompassing evenings, weekends, and statutory holidays, to effectively meet customer demand and maintain strong performance results during peak times. The application process includes an online assessment. If selected to move forward, candidates will be required to provide consent for and pass background check requirements, including a Canadian Criminal Record Check, as part of the pre-employment process to protect our people, brand, and assets.