Overnight Mobile Unit Rep - UBC, Vancouver

AI Summary

The Overnight Mobile Unit Representative at UBC, Vancouver, provides essential overnight service to residents across the campus. This role involves monitoring residences, responding to calls, and ensuring community safety as part of a dedicated mobile unit. Key responsibilities include emergency response and making appropriate referrals, requiring the ability to work both independently and collaboratively.

About the Overnight Mobile Unit Representative Role at UBC

UBC is seeking a dedicated Overnight Mobile Unit Representative to join its Student Housing and Community Services team on the Vancouver campus. This crucial overnight position operates from 11 PM to 7 AM, Tuesday to Saturday, providing vital support and service to residents. As a member of the mobile unit, you will be the first point of contact for residents during night-time hours, addressing a range of concerns from routine inquiries to urgent situations. The ability to work effectively both independently and as part of a small team is essential, as representatives are scheduled to work together to form a Mobile Desk Unit but also respond to concerns alone. This role is integral to maintaining a safe and secure living community for all residents at UBC.

Key Responsibilities and Community Impact

The core duties of the Overnight Mobile Unit Representative involve performing customer service and administrative activities, including acting as a primary liaison in residence emergencies such as medical incidents, mental health crises, or facilities issues. You will be responsible for triaging calls from residents and attending in person to the affected residence area or unit to provide assistance, making appropriate assessments and escalating incidents as needed. This includes monitoring both the interior and exterior of residence buildings and grounds, travelling by foot and motor vehicle to complete patrols. A significant aspect of this role is fostering a safe and secure community and contributing to the well-being of all residents by responding promptly and professionally. The ability to document incidents thoroughly using online systems and maintain strict confidentiality is paramount. This position plays a direct role in the safety and satisfaction of the student community.

Qualifications and Work Environment

Candidates for the Overnight Mobile Unit Representative role should possess high school graduation combined with at least one year of post-secondary education and three years of customer service experience, or an equivalent combination. Preferred qualifications include three years of hotel and hospitality industry experience. Essential skills include excellent oral and written communication, strong interpersonal and organizational capabilities, and the ability to provide exceptional customer service with a calm, courteous, and patient demeanour. Proficiency in Microsoft Office applications and the ability to learn proprietary departmental software on various devices are also required. A valid BC driver's license is a mandatory requirement, as the role involves extensive travel across campus. The successful candidate must also be in good physical condition, with the ability to work outdoors in all weather conditions and stand or walk for the majority of the overnight shift. A satisfactory Criminal Record Check is also required to ensure the safety of the residents and the broader community.