Operations Support Officer - City of Toronto, Toronto

AI Summary

This Operations Support Officer role with the City of Toronto in Toronto, ON, provides essential operational and functional support to the International Relations Team. The position involves coordinating international projects, conducting thorough research, and developing communication materials. Key requirements include post-secondary education in a relevant field, strong project coordination experience, and excellent communication skills, particularly in an international relations context. This is a temporary 12-month full-time vacancy, offering a chance to gain valuable experience within a major Canadian municipality.

About the Operations Support Officer Role at City of Toronto

The City of Toronto is actively seeking a dedicated Operations Support Officer to join its City Clerk's Office, specifically within the International Relations team. This pivotal role offers a unique opportunity to contribute significantly to the City of Toronto's international engagement initiatives, supporting a wide array of projects that vary in scope and scale. The successful candidate will be instrumental in strengthening relationships and fostering collaboration with diverse stakeholders, both locally and internationally. This position requires a detail-oriented individual who thrives in a dynamic environment, applying their strong writing skills to create compelling website content, communication materials, and briefing notes. The focus on international relations means this role offers significant exposure to global affairs and cross-cultural interactions, enhancing the City's strategic protocol and external relations. This is an excellent opportunity to apply your skills in a public service context, supporting critical international programs and processes.

Key Responsibilities and International Relations Support

Reporting to the Manager, Partnerships and Community Relations (International Relations), the Operations Support Officer will deliver comprehensive operational and functional support. This includes providing program and project management support for all international relations activities, such as official visits, study tours, events, receptions, and strategic projects. A core aspect of this role involves conducting thorough research into assigned areas, including working with confidential information related to policy, and producing detailed reports that consider developments within the field of international relations and corporate practices. The officer will also be responsible for researching and preparing various communication materials, ensuring adherence to correct protocol and reflecting current international developments. Furthermore, this position coordinates international study tours and supports global knowledge exchanges, preparing all necessary deliverables. The role also involves the ongoing review, development, and implementation of business processes and best practices to advance international relations priorities, ensuring efficient and effective program delivery. Strong interpersonal skills and prior experience in an international relations or cross-cultural setting are essential for engaging with the public and international counterparts at the highest level of service.

Qualifications and Essential Skills for this Program

Candidates for the Operations Support Officer position should possess post-secondary education in a discipline pertinent to the job function, such as international relations, global affairs, public affairs, or public administration, combined with relevant experience. Demonstrated experience in project coordination is crucial, showcasing strong attention to detail and thoroughness in addressing a range of operational issues within a customer service environment. Excellent verbal and written communication skills are paramount, with a proven ability to research, develop, and write reports and research materials for senior management and international audiences. The role requires considerable experience facilitating interactions between elected and non-elected government officials, preferably with an international angle, supporting logistics and all other details including planning, organizing, procurement, and decision-making. Proficiency in managing a high volume of information and interactions in a dynamic operation is also key. Applicants must demonstrate strong problem-solving abilities, political acuity, multi-tasking, and organizational skills to manage multiple priorities under tight time constraints. The ability to work independently and cooperatively, exercising discretion when handling sensitive information, is vital. Experience in budget preparation for events and projects, along with proficiency in current office technology and computer applications like Microsoft Excel, Word, PowerPoint, Outlook, SAP, and web-based collaboration tools, will be highly valued. Knowledge of relevant corporate and external bylaws, policies, and guidelines is also an important skill for success in this program.