Operations Coordinator - MEDFAR Clinical Solutions, Montreal

AI Summary

This Operations Coordinator role at MEDFAR Clinical Solutions in Montreal focuses on enhancing the technical support department. You will improve operational processes, monitor departmental performance, and maintain essential tools. Key requirements include a college diploma or university degree, 3-5 years of experience in technical or customer support, strong Salesforce knowledge, and fluency in both French and English.

About the Role and Operational Excellence

Reporting to the National Director of Client Services, the Operations Coordinator will be a pivotal member of the Technical Support team at MEDFAR Clinical Solutions in Montreal. This role is crucial for driving operational excellence across the entire department. You will be instrumental in improving existing operational processes, ensuring seamless workflows, and continuously monitoring departmental performance to identify areas for enhancement. A significant part of this position involves supporting the various tools and systems that empower the Technical Support team to deliver exceptional service. Working cross-functionally, you will help optimize workflows, improve service quality, and contribute to continuous improvement initiatives throughout the organization. This opportunity allows for deep expertise development in MYLE, MEDFAR's internal processes, and the operational side of customer support, directly impacting team performance and overall efficiency. Responsibilities also include configuring and maintaining critical tools, documenting and communicating departmental procedures, and providing recommendations to boost departmental efficiency. The ability to provide operational support by answering calls and emails when needed is also part of this dynamic role.

Key Qualifications and Skills for Technical Support

To excel as an Operations Coordinator, candidates should possess a college diploma (DEC) or a university degree in a related field, complemented by 3-5 years of experience in a technical support, customer support, or an operations-focused role. Strong knowledge of Salesforce, particularly as a power user, is a significant asset, demonstrating proficiency with essential operational tools. Experience with generative AI tools like ChatGPT or Claude, and AI automation platforms, is also highly valued, reflecting a forward-thinking approach to process improvement. Proficiency with Windows environments, Google Workspace, and other office productivity tools is expected. The ideal candidate will demonstrate excellent analytical, problem-solving, and process improvement skills, crucial for identifying operational gaps and recommending effective solutions. Strong written and verbal communication skills are essential for documenting procedures and presenting performance metrics. The ability to manage multiple priorities in a fast-paced environment, coupled with excellent organizational skills and attention to deadlines, is paramount for success in this departmental support function. Fluency in both French and English, both written and spoken, is a mandatory requirement for effective communication within MEDFAR's diverse Canadian and international operations.

Join MEDFAR Clinical Solutions in Montreal

MEDFAR Clinical Solutions offers a permanent, full-time hybrid contract, requiring candidates to reside in Quebec. This role provides an excellent opportunity to join a dynamic and innovative environment where your work directly contributes to modernizing healthcare across Canada and internationally. Employees benefit from an RRSP contribution plan, healthcare insurance from day one, and three weeks of paid time off. An comprehensive onboarding program ensures new team members quickly become familiar with the environment and the digital healthcare field. All necessary IT equipment is provided, with additional gear available if required. MEDFAR fosters internal growth opportunities through promotions and mobility, supported by a company culture focused on transparency, collaboration, and innovation. The wellness and social committee actively promotes team cohesion, mental health, and employee well-being. As a company with offices around the world, fluency in French and English is a must, enabling seamless communication with colleagues and customers across different provinces and countries, while also promoting the use of French. MEDFAR is committed to diversity, equity, and inclusion, offering accommodation during the recruitment process and encouraging applications from various backgrounds as part of its Equal Employment Opportunity Program.