Onboarding Specialist - MEDFAR, Ottawa

About this opportunity

Are you looking for administration jobs Ottawa or MEDFAR Clinical Solutions jobs? As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors and healthcare workers lives easier, while enabling better patient health outcomes. MEDFAR Clinical Solutions careers offer an innovative community and a dynamic environment where your work has a meaningful and tangible effect on the healthcare industry.

What you'll do

In this customer-facing position, you will drive project implementations and assist healthcare teams through comprehensive onboarding processes:

• Be an integral part of the onboarding team by helping to define the needs of new customers.
• Plan and prepare the technological park required for the deployment of MEDFAR's products.
• Implementation of functional interfaces required for the deployment of our products.
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
• Organize Q&A sessions for clients at clinics.
• Design presentations and write project reports.
• Support clients throughout the process.
• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

What you'll bring

To succeed in these MEDFAR Clinical Solutions careers, you should bring the following qualifications, skills, and background:

• Post-secondary studies in the field of health, education, health software, and project management, any other relevant field or equivalent experience.
• 2 to 3 years of relevant experience in project management and software deployment.
• Strong sense of organization and structure of a work plan.
• Bilingualism in French and English is a great asset.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Valid Class 5 driver's license and access to a vehicle.
• Flexibility in schedule and ability to travel throughout Ontario.