Night Shift Service Advisor - J.D. Irving, Saint John

About the role

J.D. Irving has an opening for an enthusiastic, highly motivated individual who is passionate about providing excellent customer service as a Night Shift Service Advisor for our Saint John location. Universal Truck and Trailer operates as Atlantic Canada's largest heavy-duty truck dealership featuring up-to-date dealer service bays, serving as an authorized dealer for Freightliner and Western Star Trucks while servicing most makes and models for class 6, 7, and 8 vehicles, plus luxury class RVs.

What you'll do

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, incl. getting background info from technicians for warranty purposes.
• Close repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.

Requirements

• Experience as a service advisor in heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.

What's on offer

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Paid sick time
• Shift premiums
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs