Home Support Supervisor - Spectrum Health Care, Toronto

Day-to-day

As a Home Support Supervisor, you will play a crucial role in leading and supporting a team of Personal Support Workers (PSWs) dedicated to providing exceptional patient care. Your daily responsibilities will involve a blend of field supervision, team development, and ensuring high standards of service delivery within the community.

• Travel to patient’s homes in the community to oversee and support care delivery.
• Work collaboratively with multidisciplinary teams in a community setting to ensure integrated patient care.
• Assess patient needs according to established contractual agreements, formulate comprehensive care plans, and evaluate progress towards desired outcomes.
• Manage staff, including conducting performance appraisals and implementing progressive disciplinary action as required.
• Gather, record, and analyze patient and employee feedback, while monitoring key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates.
• Ensure that all patient concerns and complaints are addressed and documented in a timely and effective manner.

Skills and experience

To excel in this vital Home Support Supervisor role, you will bring a strong background in leadership and community care, coupled with essential professional qualifications and interpersonal skills. Your ability to manage a team and navigate complex patient situations will be key to your success.

• Current registration with the Colleges of Nurses of Ontario (CNO) in good standing.
• Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting.
• Valid driver's license and access to a reliable vehicle for travel to patient homes.
• Exceptional interpersonal skills and the ability to handle difficult situations in an objective, consistent format.
• Strong ability to write reports and communicate effectively, both in writing and verbally.
• Excellent English verbal and written communication skills (additional language skills considered an asset).
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients, as well as program development, implementation, and evaluation.

The team

You will lead a dedicated team of Personal Support Workers (PSWs), providing crucial guidance, training, and performance support. This role involves fostering a collaborative environment, working closely with multidisciplinary teams to ensure comprehensive and compassionate care for patients within the community. Your leadership will directly impact the quality of care and the professional development of your team.

What's on offer

Join Spectrum Health Care, proudly recognized as one of Canada’s Best Managed Companies. This esteemed award highlights our commitment to overall performance, sustained growth, strategic capabilities, innovation, culture, and leadership. We are dedicated to fostering a culture of diversity, equity, and inclusion, striving to build a workforce that reflects the diverse communities we serve, recognizing that a diverse team is key to our growth and success.