Host/Server Assistant - Cineplex, Edmonton

AI Summary

This Host/Server Assistant role at Cineplex's The Rec Room in Edmonton combines restaurant support with high-level customer service. Key duties include delivering food and beverages, clearing tables and the bar, and ensuring guest satisfaction. A high school diploma and strong customer service skills are required, along with being 18 years of age or older. This position is essential for maintaining smooth food service operations and an enjoyable guest experience in the entertainment room.

About the Host/Server Assistant Role

As a Host/Server Assistant at The Rec Room West Edmonton Mall, you will be integral to providing an outstanding hospitality experience. This multifaceted role involves greeting guests upon entry, assisting them in navigating the dining and gaming areas, and managing reservations to ensure a seamless flow. A primary responsibility is the prompt and accurate delivery of food and beverages to guests across various departments, including the dining room, amusement floor, and bar. You will ensure that all food items are delivered at the correct temperature and presentation, complete with any required condiments or utensils. Collaboration with wait staff is key to efficiently clearing tables and maintaining a clean, inviting atmosphere for subsequent guests. The Host/Server Assistant also plays a crucial support role for the bar, ensuring liquor, glassware, and ice supplies are consistently stocked to sustain service levels. When required, this includes changing kegs in the walk-in fridge or portable bars, directly assisting bar staff and management to maintain optimal operations. Your friendly and professional manner will ensure every guest enjoys their time in every room of the venue.

Key Responsibilities and Support Functions

Beyond direct guest interaction, the Host/Server Assistant is responsible for a range of critical support functions that uphold the high standards of Cineplex's food and beverage service. This includes monitoring food distribution to ensure meals meet Rec Room standards and guest specifications, promptly addressing any required changes or corrections to orders. You will work closely with dishwashers to guarantee a continuous supply of clean plates and flatware for both the dining room and bar areas. Maintaining the cleanliness of all restaurant and bar spaces is paramount, ensuring a professional appearance at all times. Stocking service stations with essential items like ice, napkins, and straws is also a regular duty. When required, you may assist kitchen staff with washing dishes during peak hours to maintain efficient service flow. Arranging tables for large parties and preparing the banquet room for scheduled gatherings are also part of the role, demonstrating the diverse support this assistant provides. Exceptional customer service is paramount during all work hours, ensuring a positive experience for every patron in every room.