Restaurant/Amusement Service Supervisor - Cineplex, Barrie

Role Overview

Are you passionate about new and exciting business ventures that are changing the landscape of entertainment across Canada? Cineplex Entertainment is expanding its innovative concept, The Rec Room, and is seeking a dedicated Restaurant/Amusement Service Supervisor to join the team in Barrie.

The Rec Room offers a wide array of entertainment options, including state-of-the-art simulation games, redemption gaming for prizes, luxury bowling, billiards, shuffleboard, and ping pong. It also features an auditorium-style venue for live entertainment like musical acts, bands, and comedians, alongside a theatre-sized screen for sports and other programming. Guests can enjoy an upscale casual dining environment with an open kitchen and a contemporary menu, plus an 'eatertainment-style' concept in the games area. A large centre bar area with impressive digital displays serves as a central gathering spot, all enhanced by cutting-edge interactive technology.

Based at our Barrie Park Place location, the Restaurant/Amusement Service Supervisor reports to the Service Manager. This crucial role involves supporting the Player team across all guest service areas to ensure Rec Room standards are consistently maintained. You will be instrumental in maximizing revenues and profits while ensuring memorable service is delivered to every guest. Key service areas include the bar, service floor, host/call centre, amusement floor, trophy case, feature attractions, and Events/Groups/Live entertainment. A significant focus will be on resolving customer complaints and issues, alongside the professional development of staff within your department, fostering a culture of hospitality and positive morale.

What You'll Do

As a Restaurant/Amusement Service Supervisor at The Rec Room, you will play a vital role in ensuring exceptional guest experiences and smooth operations across various entertainment and dining areas. Your responsibilities will include supporting the Player team, maintaining high standards, and fostering a positive environment. You will be responsible for executing various operational and service tasks to uphold the high standards of Cineplex and The Rec Room.

• Responsible for executing Groups & Events within the venue, providing seamless guest service.
• Understand and effectively follow all Rec Room values, policies and procedures.
• Protect and enhance The Rec Room brand.
• Practice and role model Company culture.
• Responsible for maintaining the seamless operation of all games, coat check and retail operation within The Rec Room.
• Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
• Ensure that all Front of House staff are dressed appropriately at all times.
• Ensure that all Front of House areas are clean and tidy at all times.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Greet and handle all guest interactions with a high level of professionalism and hospitality.
• Be readily available at all times to resolve all guest concerns using The Rec Room L.A.S.T. model.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets The Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
• Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
• Must be able to delegate tasks appropriately to team members.
• Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
• Conduct practical training of new employees, and provide coaching and feedback.
• Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
• Maintain payroll and attendance records in accordance with legislative and The Rec Room requirements.
• Maintain effective communications within and outside of The Rec Room to ensure flawless execution.
• Ensure that the facility consistently meets The Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
• Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
• Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
• Ensure that any and all variances are handled immediately.
• Anticipate and react to any changes in business levels while maintaining excellent guest service.
• Follow all provincial Health, Food Safety and Liquor service legislative requirements.
• Other duties as assigned.

What You'll Bring

To thrive in this dynamic entertainment environment, you will bring a blend of supervisory experience, strong leadership, and a passion for guest service. Cineplex values individuals who can lead a team effectively and contribute to a vibrant atmosphere, ensuring every guest has an exceptional amusement and dining experience.

• 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team.
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working conditions for this role include:

• Interacts with customers, employees and management.
• Standing for extended periods of time.
• Will work flexible shifts.
• Extended hours as required.
• Manual dexterity required to use desktop computer and point-of-sale system, as required.
• Lifting or moving up to 50 lbs may be required.
• Exposure to hot grill or oven with temperatures as high as 350-500F.
• Exposure to walk-in refrigerator with temperatures as low as 40ºF.
• Exposure to walk-in freezer with temperatures as low as 0ºF.
• Some travel may be required.
• Ability to attend and conduct presentations.