Hardware/Tools Associate - J.D. Irving, Bathurst, NB

About the Role

As a Hardware/Tools Associate with J.D. Irving in Bathurst, you will play a crucial role in assisting customers with their home improvement projects. This position focuses on understanding customer needs and guiding them to the ideal products for their specific requirements. As a knowledgeable sales professional, you will enhance the overall shopping experience by providing expert recommendations and solutions.

This opportunity is perfect for individuals passionate about customer service and sales, eager to continually learn about products and market conditions to better serve the community in Bathurst.

Day-to-Day Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Clarify and understand customers’ needs and take them to the best solution for their projects.
• Maintain knowledge of current sales and promotions.
• Take initiative and confidently direct customer interactions.
• Produce quotes, material lists and follow up.
• Demonstrate high standards of safety and customer service.
• Resolve customer challenges quickly and efficiently.
• Continually learn about products and market conditions.

What You'll Bring

To succeed in this Hardware/Tools Associate role, you will need a blend of communication skills, customer service expertise, and attention to detail. Your ability to engage with customers and provide excellent service will be key to your success.

• Excellent communication and team player skills.
• Sales and customer service experience.
• Possess a high level of attention to details.
• Ability to lift 55 lbs.
• Ability to work days/evening/weekends (rotating shifts).
• Ability to learn and operate the applicable computer system (D635) used to process orders.
• Grade 12 diploma or equivalent considered an asset.
• Bilingual – French/English is considered an asset.

About the Company

Founded in 1882, J.D. Irving, Limited (JDI) is a diverse family of companies operating across Eastern Canada and the USA, supported by a team of 20,000 dedicated employees. JDI fosters a dynamic environment where professionals lead with integrity and are passionate about delivering results. The company culture nurtures talent and creates an inclusive workplace, offering opportunities for career growth across various operating divisions.

Kent, a member of the J.D. Irving family, is the largest retail building supply chain in Atlantic Canada, with 48 locations and an e-commerce website. Kent's mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. They employ over 3,700 people and are committed to safety, continuous improvement, and innovation. J.D. Irving is dedicated to creating accessible environments for colleagues, candidates, and customers, encouraging applicants to make accommodation needs known.